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+4 MÁS

TTEC Empresa Reclamada

TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. leer más

EMPLEADOS PARTICIPANTES: 678

Calificaciones totales: 16541

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Employee Reviews
Outlook

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TTEC Outlook Employee Reviews

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Positive

Constructive

¿Qué te hace más feliz en el trabajo?

I really enjoy my team, finding the right talent, and telling a candidate- Welcome to TTEC!
Revisión Publicado hace 2 años

Being on an awesome team! The autonomy to complete tasks and the ready partnership and collaboration from the team, when needed.
Revisión Review del Departamento de HR · Publicado hace 2 años

Meeting goals and positive conversations
Revisión Review del Departamento de Customer Success · Publicado hace 2 años

Being able to help people change their lives with an employment opportunity and also helping my Recruiters see the same satisfaction in the daily work.
Revisión Review del Departamento de HR · Publicado hace 2 años

being able to do my job
Revisión Review del Departamento de HR · Publicado hace 2 años

My team, rapid response, I enjoy working with my coworkers, we have become a family.
Revisión Review del Departamento de Administración · Publicado hace 2 años

The quality of work I provide for my employer.
Revisión Review del Departamento de Administración · Publicado hace 2 años

I am happy to excel in my goals and go above and beyond what is required of me
Revisión Review del Departamento de Customer Success · Publicado hace 2 años

I am able to work from home and still be very productive
Revisión Review del Departamento de Operaciones · Publicado hace 2 años

My leadership team and the way they encourage me to grow and develop
Revisión Review del Departamento de HR · Publicado hace 2 años

I like my coworkers and I like my position/daily responsibilities.
Revisión Review del Departamento de HR · Publicado hace 2 años

Trust from stakeholders and our leaders and Flexible work environment
Revisión Review del Departamento de HR · Publicado hace 2 años

Being in the office, seeing everyone, interacting with candidates and knowing the work I'm doing is making an impact.
Revisión Review del Departamento de HR · Publicado hace 2 años

The team dynamic of who I work with every day.
Revisión Review del Departamento de HR · Publicado hace 2 años

Working from home and having an amazing leader and teammates
Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 años

Being around people who care about the business and not just complain about pay, benefits etc
Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 años

Knowing that I'm not alone in what I do and have a team that is going through the motions with me
Revisión Review del Departamento de HR · Publicado hace 2 años

I know what is expected of me and it is a comfortable environment
Revisión Review del Departamento de HR · Publicado hace 2 años

Pleasing my customers, internal and external and getting positive feedback from managers.
Revisión Review del Departamento de HR · Publicado hace 2 años

to witness how I and our team delivers the need of our
Revisión Review del Departamento de HR · Publicado hace 2 años

1 2 3 4 5 6 7 8 9 10

¿Qué está mal y cómo se puede mejorar?

I have micromanaging and jump down your throat for everything you do or don't do. Call you out in front of others
Revisión Review del Departamento de HR · Publicado hace 2 años

management has no clue and even when made aware they cover for bad managers and make us feel like the problem...TA management needs a full revamp and needs people to be honest-most people are not honest in these surveys for fear of retribution... you ask for the truth but are not ready to address it
Revisión Review del Departamento de HR · Publicado hace 2 años

Get rid of all the confusing, long DLP's and Light house articles, train us so when we go live we don't need to read stupid articles when trying to solve someones problems or concerns. When someone wants a manager or supervisor stop being panseys and talk to our customers.
Revisión Publicado hace 3 años

longer average call times, sleeker more streamlined website, and more flexibility in when someone can sign up and how they can pay
Revisión Publicado hace 3 años

pay is not great, not worth any excitement
Revisión Review del Departamento de HR · Publicado hace 3 años

The pace is extremely fast and stressful most days.
Revisión Review del Departamento de Ventas · Publicado hace 3 años

re-evaluate the salary of the back office personnel
Revisión Review del Departamento de HR · Publicado hace 3 años

salary raise and more TA benefits
Revisión Review del Departamento de HR · Publicado hace 3 años

Salary and compensation. That's all.
Revisión Review del Departamento de HR · Publicado hace 3 años

I guess its because of the salary.
Revisión Review del Departamento de HR · Publicado hace 3 años

Salary of the employees (I am underpaid)
Revisión Review del Departamento de HR · Publicado hace 3 años

Fails are given out too much, employees are expected to be perfect, and changes happen without notice. All of these need to change
Revisión Publicado hace 4 años

instead of helping agents they just continue to mark them at 0 and they don't care about the stress the agent is going through or how they are gonna pay their bills once they are termed
Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Improving management would be a start
Revisión Publicado hace 4 años

You do not get properly trained in work that you will be doing. They just give you PowerPoints to read over and then you go back over them with your Trainer. Not enough hands on training. Then they throw you to the wolves on nesting and inbproduction.
Revisión Publicado hace 5 años

Management should train their leadership
Revisión Publicado hace 5 años

Training could be more informative rather than just given to us.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

I need to start operating with fire ethical and moral standards
Revisión Publicado hace 5 años

Being more prepared and realistic
Revisión Review del Departamento de HR · Publicado hace 5 años

They get on to you for going to the bathroom when its not time for your breaks. I hate being questioned on going to the bathroom when needed. They expected me to ask for permission and expected us to clock out and clock back. None of mgt is on the same page, each one gives different answer.
Revisión Review del Departamento de Administración · Publicado hace 5 años

1 2 3 4 5 6 7 8 9 10

¿Qué es lo que más te gusta de tu empresa?

The different clients you can work for.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

I work with amazing people and love the challenges.
Revisión Publicado hace 9 años

The pay
Revisión Publicado hace 9 años

1 2 3 4 5 6 7 8 9 10

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

The politics taken out.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

More organized processes would be helpful
Revisión Publicado hace 9 años

1 2 3 4 5 6 7 8 9 10

Review Sentiment at TTEC

84%

16%

About TTEC's Outlook

76/100

Where This Score Ranks TTEC's Outlook

TOP

25%

In the Top 25% of 1226 similar size companies on Comparably

Not enough ratings to compare against companies in Austin

4th

4th place versus 5 competitors rated on Comparably

TTEC's Outlook is scored a B by 1856 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” TTEC's Outlook score negatively contributes to their overall culture score, due partly to the fact that the Customer Support department’s negative scores cause Outlook to be one of TTEC's weaker culture attributes amongst employees. Use the filters below to understand TTEC employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated a month ago.