Better pay and commission. Better training
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Fresh thinking and change. If that means changing upper management than so be it.
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They need to be trained in sales. They have no clue. WA expects them to be trained by their coworkers.
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Don't fabricate the truth. Don't tell people what they want to hear to hire them. Tell them what they need to know
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Getting to the what behind the why. Getting an actual training center for employees. Invest in your employees not the bottom line. That will come.
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The pay and commission are some of lowest in the business. Forget asking for a raise. Forget bringing in talented people. They won't pay them.
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