Wireless Advocates Employee Reviews
Out of 103 Wireless Advocates employee reviews, 36% were positive. The remaining 64% were constructive reviews with the goal of helping Wireless Advocates improve their work culture. The Sales team, with 39% positive reviews, reports the best experience at Wireless Advocates compared to all other departments at the company.
Briefly describe your overall experience at your company
Company is in shambles and treats employees like uneducated trash..
Review from Sales Dept
What do you like best about the leadership team?
The hands on approach and physical demonstrations
KM is helpful to employees' work and balance life. Suggest all leadership read "Extreme Ownership: How Navy SEALS Lead and Win".
Open communication, motivating, encouraging and positive mentorship.
My kiosk manager is great but her boss and other managers above her have no integrity.
There understanding and easy to talk too
Review from Sales Dept
What does the leadership team need to get better at?
Leading a team with integrity
Learn how to treat employees better. Also please stop pushing employees to overwork and stress themselves out.
All aspects of running a company
Review from Sales Dept
Listening to the ones that sell. Stop saying realistic is negative
Organization and of course the flexibility
What is the best part about your compensation package?
The pay is fair for the role
Bonus program allows for uncapped achievement
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued due to the fact they never acknowledged anyone I work with for their efforts. They raised the hourly pay but reduced the commission pay. Also they keeps changing the pay almost every 6 months.
Commission structure changes every 6 months. Half the company went under
Review from Sales Dept
Pay is the lowest in the industry. Every other reseller or carrier store pays more
Hourly pay is the same as someone who is underperforming over the course of many years. There should be hourly raises to retain experienced employees based on time with companies like Costco.
7 years with this company and inhave 40hours of vacations....
What are some of the best things about your team?
Some genuine, willing hard working people with goals
Review from Sales Dept
Tight knit and reliable always
On a store level you can build bounds with co workers. From a store to corporate level there is a total disconnection
Teamwork, collaboration, communication. Everyone just works togehter like a well oiled machine
we don't give up and work together
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
It's just taxing since we have to share sells but there were misunderstanding several times due to that.
Little hours are given and people who get the morning shifts are basically working for hourly pay
Review from Sales Dept
Learn the job. Stop relying on calling more seniored employees for answers. I dont mind helping but when its the same questiin each week from the same people it gets old
Stop throwing each other under the bus
They need to be trained in sales. They have no clue. WA expects them to be trained by their coworkers.
Review from Sales Dept
What is most positive about the culture and environment at your company?
We get to sand 8 hours on concrete floors with no chairs or mats
At a store level you have the ability to filter the negativity away
Review from Sales Dept
Nobody is a victim - we all have a hand in our success, you control your own destiny
The common goal of making a difference everyday
What needs to change to make the company culture better?
Stop making employees selling things that most customer don't need.
Company needs to be sold
Review from Sales Dept
Close it down now please
Fresh thinking and change. If that means changing upper management than so be it.
Review from Sales Dept
People need to stop thinking once they throw data across the wall their job is done. They have to send the correct data.
What did you like most about the interview process?
Neutral basic questions, not hard as the company was in desperate need of employees to accept the low ball pay
Review from Sales Dept
Its was quick and informative
Responsiveness and keeping me informed throught the process.
it was fairly easy to do
Review from Sales Dept
They were all really nice, and it was set in a nice office. I was asked questions i feel were appropriate to my job
Review from Sales Dept
What would you improve about your company's interview process?
Give the managers an actual option to present to applicants. Misleading commission pay scale and lowest hourly
They didn't negotiate pay and the hiring manager was a bit rude after I told them I was waiting to hear back from another company
Don't fabricate the truth. Don't tell people what they want to hear to hire them. Tell them what they need to know
Review from Sales Dept
What makes you most happy at work?
My coworkers ans leaderhip team
Getting to constantly stretch and grow
Helping the members with there problems
Review from Sales Dept
The customers excitement about the deals
What's going wrong and how can it be improved?
They see how the system is so slow and some customers never had good experience due to some employees I don't know of but had to fix their mistakes.
Make the employees feel like humans instead of numbers. Set realistic goals based on traffic not hopes
company should care about its employees
Review from Sales Dept
Its so fast paced and with no real direction, and the management doesn't care if you are stressed
Review from Sales Dept
A complete overhaul is needed to salvage the business
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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