-17
eNPS Score
Q&A With DIRECTV Employees
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How employees describe working at DIRECTV
You need to be able to have somebody fix a situation immediately and not have the customer on the phone for seven multiple more days over an exceeding a three hours each day in order to still not have the product fixed.
They pretend to care about employees, long term employees are taken advantage, they made many employees feel worthless over call routing they controlled. They dont make sure call center managers comply with federal and state wage laws.
Amazing company to work for. Great culture and great team.
Need better customer service with customer.
Comp time is the best thing about my compensation
What it's like to work at DIRECTV
- Les employés de DIRECTV travaillent généralement 9.6 heures par jour
- Les employés de chez DIRECTV signalent que le rythme de travail est extrêmement rapide
- 85% des employés de chez DIRECTV sont impatients d’interagir avec leur équipe tous les jours
- Les employés de DIRECTV prennent le plus souvent 20-30 congés payés et de congés de maladie chaque année
- Les employés de DIRECTV reçoivent généralement des commentaires précieux sur la façon de s’améliorer au travail une fois par mois
- 53% of DIRECTV employees call their work environment négatif
Q&A With DIRECTV Employees
IDX: 0 TOT: 67
If you could make changes, how would you improve the culture at DIRECTV?
Have it go back to the culture we had before att bought DIRECTV
Pay more for upgrades and no more 6 day work weeks
Restore a feeling of team and job security for a start
What benefits does DIRECTV provide?
Discounted DIRECTV service. New hires aren’t eligible for a monthly bonus like legacy employees.
Free tv
Catastrophic insurance, free package of DIRECTV
How's the work life balance at DIRECTV?
Once I’m out the door I don’t think about it
Horrible barley see my family
Very hard to maintain
What are some of the best things about your team at DIRECTV?
The people are great!
My area has 4 techs. We work wonderful together. Communicate and help each other.
woks as team
What does the leadership team at DIRECTV need to get better at?
Meilleure réponse des employés
Stop the lies, care about your employees and there family. Stop rejecting our pto requests. Communicate..
Leadership never knows what is going on and they lie to cover up their mistakes instead of owning them, making us have no trust in them.
Leadership is blind to the needs of employees and customers alike
How are the career growth opportunities on the Customer Support team at DIRECTV?
Slim to none
Slim to none
What do people at DIRECTV think about the CEO? What do they do well and what can they improve?
He is only interested in the companies profits
A dictator in an ivory tower
What part of DIRECTV's business is growing fastest? What part is having difficulties?
Streaming
With the att business plan I expect to see Directcv completely fail in 4-5 years
What are your coworkers at DIRECTV like?
They are mostly good
Scared for their jobs
How does DIRECTV make decisions around promotions?
There is no rhyme or reason to it that I can tell
No one at DIRECTV has a chance to be promoted. Only people from att are promoted and brought in
How do you feel about going to work at DIRECTV everyday?
This company stinks. It’s run by a bunch of lowlife scumbags
Just glad I have a job. Honestly I’m surprised every morning when my badge grants me access.
How's the leadership on the Customer Support team at DIRECTV?
ATT is slowly weeding out the good ones and replacing them with ATT robots
Scared for their jobs
What needs to change to make the company culture better at DIRECTV?
Meilleure réponse des employés
The environment has descended into a gaping hole since AT&T took over. There is no focus on employees or customers, just the bottom line
AT&T doesn't seem to care about the employees, only making money. DTV made sure we were all happy so we would make customers happy in return
Why do you feel undervalued and what would make you feel better about your compensation at DIRECTV?
Return what directv gave us. Return positive attitudes from management
We have to deal with the angry customers and yet have to sit back and get belittled and cursed at all day all while pretending to be happy.
What's going wrong and how can it be improved at DIRECTV?
Meilleure réponse des employés
Listen to the employees! AT&T makes changes that negatively affect the customers and they don't have to explain it, and we can't.
Bonuses taken away, pay cuts , managers are negative. Everything has been cut. Customers complain about the call centers , no english..
What's the Customer Support team like at DIRECTV?
I have a good tenured team
What's the vibe like in the Customer Support dept at DIRECTV? How many hours are you working?
40 hours, we are just trying to hang onto our jobs
How often do employees get raises at DIRECTV?
Twice yearly per the Union contract
How common is it to switch departments or teams at DIRECTV?
Not common a all
What are you most excited about working at DIRECTV?
The thought of retirement
What's the office vibe like at DIRECTV?
Scared
What is the dress code at DIRECTV?
Casual. Men have to wear shirts with sleeves.
What should I wear for an interview at DIRECTV?
Whatever, they are just looking for live bodies.
How's the vacation policy at DIRECTV?
14 days a year acumalated.
What's the interview process like at DIRECTV?
Short
Curious about what work's like at DIRECTV?
Anonymously Ask DIRECTV Employees Any Question
Should I work at DIRECTV?
35% of DIRECTV employees would encourage their friends to become coworkers, whereas 13% are neutral and 52% would not recommend working at DIRECTV to their friends.
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Working at DIRECTV's competitors
Recently Asked Questions about working at DIRECTV
- How often do employees get raises at DIRECTV?
- How common is it to switch departments or teams at DIRECTV?
- How are the career growth opportunities on the Customer Support team at DIRECTV?
- What is the dress code at DIRECTV?
- What do people at DIRECTV think about the CEO? What do they do well and what can they improve?
