-17
eNPS Score
Q&A With DIRECTV Employees
By being hired into one of our jobs supporting DIRECTV at AT&T, you’ll be a key member of the AT&T team. Professionals in careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Please click on your desired job below to learn more about the exact qualifications. A job supporting DIRECTV at AT&T may be waiting for you!
How employees describe working at DIRECTV
You need to be able to have somebody fix a situation immediately and not have the customer on the phone for seven multiple more days over an exceeding a three hours each day in order to still not have the product fixed.
Posted 23 days ago
They pretend to care about employees, long term employees are taken advantage, they made many employees feel worthless over call routing they controlled. They dont make sure call center managers comply with federal and state wage laws.
Review from Customer Support Dept
Amazing company to work for. Great culture and great team.
Need better customer service with customer.
Comp time is the best thing about my compensation
What it's like to work at DIRECTV
- DIRECTV employees generally work 9.6 hrs a day
- Employees at DIRECTV report the work pace is extremely fast
- 85% of DIRECTV employees look forward to interacting with their team every day
- DIRECTV employees most often take 20-30 paid vacation and sick days each year
- DIRECTV employees typically get valuable feedback on how to improve at work Once a month
- 53% of DIRECTV employees call their work environment negative
Q&A With DIRECTV Employees
IDX: 25 TOT: 67
How difficult is it to maintain a social life while in your job at DIRECTV?
Extremely difficult
What are the team outings like at DIRECTV?
There are none
How do you feel about DIRECTV's future?
They are going downhill fast since att bought them
How's the feedback process at DIRECTV?
It’s very risky to give feedback of any kind
How can I improve my chances of being hired at DIRECTV?
Be willing to sacrifice life outside of work
How secure do you feel at your job at DIRECTV?
Not secure at all. It’s day to day there as to whether you have a job.
How's the work pace at DIRECTV?
Frenetic
What unique perks and benefits does DIRECTV provide?
Free DIRECTV
What's the office layout like at DIRECTV?
Open bays of 14-15 times
How's the morale at DIRECTV?
Very low
What's one thing you wish you'd known before joining DIRECTV?
That att would eventually buy them.
How long do the interviews usually take at DIRECTV?
30-45 minutes
Who did you meet with during your interview? And how long did it take to hear back from DIRECTV?
An HR person. Heard back within 24 hours but this was eleven years ago.
How flexible is your work schedule at DIRECTV?
Extremely rigid
What's the work from home policy like at DIRECTV?
There is none
How does DIRECTV handle HR issues?
The HR attendance person told a coworker to quit if he didn’t like it.
How innovative is DIRECTV?
Not very innovative anymore since att bought them.
Why work for DIRECTV?
Good starting pay if you can tolerate the poor treatment.
How does DIRECTV measure success and growth in the Customer Support department?
I really have no idea how they measure either. All I’m seeing is lots of mandatory overtime because they don’t know how to schedule.
How's the leadership on the Operations team at DIRECTV?
Horrible, they don't look out for the technicians
What's the vibe like in the Operations dept at DIRECTV? How many hours are you working?
Too much overtime with zero notice
What is the best part about your compensation package at DIRECTV?
For the job it's good. However they have been lowering wages recently
What is most positive about the culture and environment at DIRECTV?
In the last 8 months there has been nothing positive
What do your coworkers need to improve and how could you work together better at DIRECTV?
The people on my team are great, its the manager that is not.
What makes you most happy at DIRECTV?
the wok itself,communicate with peoples
Curious about what work's like at DIRECTV?
Anonymously Ask DIRECTV Employees Any Question
Should I work at DIRECTV?
35% of DIRECTV employees would encourage their friends to become coworkers, whereas 13% are neutral and 52% would not recommend working at DIRECTV to their friends.
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Working at DIRECTV's competitors
Recently Asked Questions about working at DIRECTV
- How often do employees get raises at DIRECTV?
- How common is it to switch departments or teams at DIRECTV?
- How are the career growth opportunities on the Customer Support team at DIRECTV?
- What is the dress code at DIRECTV?
- What do people at DIRECTV think about the CEO? What do they do well and what can they improve?
