
My manager would pick one person to read through an excel presentation. No ice breakers nothing where you get to meet the ppl youre working with most of the time.
Those poor members are lied to the brokers are liars and will call and make member service out the bad guy when we are just reading the crap in front of us. Then we have to be the one taking the attitude.
Having worked for the medicare side you are verbally abused these ppl are not held accountable they are angry at their own incompetence and its allowed. Molina wants you to sit there and take it thats one of the reasons the turn around is low and the conpensation.