Molina Healthcare Employee Reviews
Out of 256 Molina Healthcare employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Molina Healthcare improve their work culture. The Customer Support team, with 52% positive reviews, reports the best experience at Molina Healthcare compared to all other departments at the company. The Operations team offered the most constructive feedback, with 51% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 25 days ago
Review from Customer Support Dept
What do you like best about the leadership team?
Good communication to the company
Posted 25 days ago
Their understanding and flexibility, as well as their guidance!!!
Appreciate the transparency and support
Review from Operations Dept
Very Strategic and futuristic outlook
Very fair and knowledgeable in leading projects.
What does the leadership team need to get better at?
Actually listen to the staff, make Molina a work friendly place like it use to be. Stop viewing the members as numbers. Acknowledge that the work in certain depts is not feasible done in a 8hrs time frame & pay for the OT that has to be worked in order to meet the unreasonable turnaround allowed.
Review from Customer Support Dept
Communication , training , stop telling staff business to others.
communication with the employees we never know about anything new pertaining to the members
Everything is horrible to me
Listening to employees and telling the truth, just for starters.
What is the best part about your compensation package?
Medical dental, FASA ,pay is reasonable, but doesn't remain that way, due to all of the unpaid OT that has to be done to meet demands of the job. In a certain Dept.
Review from Customer Support Dept
Overtime pay and pay rate
Stock plan accessible to employees
Health, dental, vision, 401k and matching benefits!!!
Short term incentive program engages employees in the success of the company
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better bonus and good increments
Posted 25 days ago
Fair opportunity , realistic demands, better raises
No bonus structure except Directors and above
Unrealistic goals and expectations without anyway to help you achieve.
Having worked for the medicare side you are verbally abused these ppl are not held accountable they are angry at their own incompetence and its allowed. Molina wants you to sit there and take it thats one of the reasons the turn around is low and the conpensation.
What are some of the best things about your team?
professional timely to the point
Posted 25 days ago
very supportive of one another, always willing to help each other
Review from Customer Support Dept
The other sales agents are great, but we are not supported by leadership
Helpfulness and willingness to share their knowledge
The team work with one another, especially the cooperation and helpfulness!!!
What do your coworkers need to improve and how could you work together better?
Interact more with each other.
Communication , help one another
they need to allow room for growth and not keep you in the same line of business if you are well qualified they when trying to post out they always add a little bit more to the requirements to keep you in the same spot
My manager would pick one person to read through an excel presentation. No ice breakers nothing where you get to meet the ppl youre working with most of the time.
we need to be involved in the care process and asking for feed back or experiences instead of trickle down forms and more forms that don't benefit members
What is most positive about the culture and environment at your company?
Fast paced cutting edge good
Posted 25 days ago
The Team support it's phenomenal.
Review from Customer Support Dept
Inclusive. Open communication and always there to help.
Leadership recognizes hard work and dedication to company!!!
Inclusive, family feel and support
Review from Operations Dept
What needs to change to make the company culture better?
Show that they care about staff and membership and not just stoke egos of upper leadershil
Better supervision, appreciation, positivity, mental health days, more vacation days for those who have not been in the company less than 5 years.
More employee life and work balance
Review from Operations Dept
Less toxicity and tumors. More work
Review from Operations Dept
The company needs to work in making work enjoyable and not feeling as though it’s a prison
Review from Operations Dept
What did you like most about the interview process?
many rounds layers timing relevant
Posted 25 days ago
It was relaxed and they allowed you to take your time to respond.
Review from Customer Support Dept
They negotiated pay and kept in contact
It was informal yet professional
Video interview process and the outstanding communication!!!
What would you improve about your company's interview process?
By giving a competency healthcare knowledge test prior to hiring candidate.
They gather in an office and laugh loudly for a minute straight. Then invite you in and try to persuade you into omitting the interview. Tell you it's super hard when it's not
Review from Operations Dept
What makes you most happy at work?
remote time family pay recognition
Posted 25 days ago
Getting to assist those in need
Working remote and with flexible hours
The opportunity to work from home and outstanding leadership!!!
Colleague interaction and company values
Review from Operations Dept
What's going wrong and how can it be improved?
Not enough providers as far as MDS signed up to provide services. Per providers- Molina needs to pay what is owed on time , & get rid of some of the loopholes that are required to bill for service.
Review from Customer Support Dept
Rewarding and valuing hardworking employees.
Short staffed and employees work too hard to support the technology instead of the technology supporting the staff
Those poor members are lied to the brokers are liars and will call and make member service out the bad guy when we are just reading the crap in front of us. Then we have to be the one taking the attitude.
Refusal to compensate employees. Denying leave requests for documented medical needs.
What do you like best about your company?
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What would you most like to see improved at your company?
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