
Delighting customers and teaching them new things. Helping providers help the patients in their care. Technology.
The Executive Leadership team seems very capable and communicative. It is in the cascading of this vision, to the first level below management, that is missing. There is a toxic layer in middle management and a concerning culture at some levels.
Pay is appropriate. Bonus opportunity was promised at one level and received at another. A more equitable distribution is needed that doesn't give the executives millions of dollars while the rank and file are dependent on judgmental input from that toxic level.
The culture problem is palpable. There is supposedly an open door which is a mirage. Leadership between me and the top has gotten far more levels. The CEO promised this would be resolved when he started but it has been exacerbated in the other direction. Too many chiefs and not enough Indians.