Princess Cruises – I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

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Princess Cruises Compagnie réclamée

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Lire la suite

EMPLOYÉ PARTICIPANTS: 353

TOTAL NOTATIONS: 2061

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I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

Other Employee Reviews for Princess Cruises

Décrivez brièvement votre expérience globale dans votre entreprise.

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

they go to bat for us

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Que faut-il changer pour améliorer la culture de l’entreprise?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

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