Princess Cruises – Customer service! I've been trying to get one specific thing - a letter stating I was unable to attend the cruise - so I can receive my trip protection insurance. I've been asking for this for 10 MONTHS!!

Prix comparables

Best Company Outlook of 2024 (Large Companies)

Princess Cruises Compagnie réclamée

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Lire la suite

EMPLOYÉ PARTICIPANTS: 353

TOTAL NOTATIONS: 2061

PDG: Jan Swartz

HR or Marketing? Claim Your Free Employer Account

Customer service! I've been trying to get one specific thing - a letter stating I was unable to attend the cruise - so I can receive my trip protection insurance. I've been asking for this for 10 MONTHS!!

Other Employee Reviews for Princess Cruises

Décrivez brièvement votre expérience globale dans votre entreprise.

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

they go to bat for us

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Que faut-il changer pour améliorer la culture de l’entreprise?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

Évaluez votre entreprise

Princess Cruises – Customer service! I've been trying to get one specific thing - a letter stating I was unable to attend the cruise - so I can receive my trip protection insurance. I've been asking for this for 10 MONTHS!!

Customer service! I've been trying to get one specific thing - a letter stating I was unable to attend the cruise - so I can receive my trip protection insurance. I've been asking for this for 10 MONTHS!!

Other Employee Reviews for Princess Cruises

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies