Princess Cruises – Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

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Princess Cruises Compagnie réclamée

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Lire la suite

EMPLOYÉ PARTICIPANTS: 353

TOTAL NOTATIONS: 2061

PDG: Jan Swartz

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Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Other Employee Reviews for Princess Cruises

Décrivez brièvement votre expérience globale dans votre entreprise.

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

they go to bat for us

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Que faut-il changer pour améliorer la culture de l’entreprise?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Décrivez brièvement votre expérience globale dans votre entreprise.

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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Princess Cruises – Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Other Employee Reviews for Princess Cruises

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