Qualfon Compagnie réclamée
Qualfon has a strong track record of customer service and back-office processing growth. Lire la suite
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I have been working as a call center agent less than 3 months. I have always kept my handle time to at least average. Lately I have been receiving calls that are fake targeted to run up my handle time as a result cause me to be taken off the phone. I have been lied to on numerous occasions .
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Stop being lazy and be held accountable
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Customers are rude disrespectful and loud . It is very stressful to deal with and hurts moral
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
I have been lied to regarding training and the second you question them they are quick to retaliate . And blame you for their system issues.
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
Easy and at the same time it felt like they never wanted to hire me I had to keep calling them. I sure regret it now
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The people pretend to like you as if your part of the team . Once you have met the expectations then the set up begins to raise your handle time
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