Qualfon Employee Reviews
Out of 3323 Qualfon employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Qualfon improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at Qualfon compared to all other departments at the company. The Sales team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
It was overall great experience, that shaped me personally and professionally.
Review from Customer Support Dept
Review from Admin Dept
Review from Design Dept
What do you like best about the leadership team?
Very professional and always checking in to ensure everything is okay
The are very caring and understanding of everyone.
Competent and customer centered leaders
Review from Admin Dept
The Care they show for Employees
Review from Admin Dept
Leadership by example works best because they would not cascade down instructions they would not do themselves :)
Review from Design Dept
What does the leadership team need to get better at?
Being true to your mission
Practice what is preached; Open honest communication; have an environment where feedback is not criticized nor retaliated against. Currently Qualfon does not have this environment it it does then this needs to go to all departments. I do not trust my boss
Review from Operations Dept
Be fair and empathetic. Be professional.
Do what you say you are going to do. Live by the values that is set. Too many a time has something been promised then not be delivered. I have set up meetings with different staff members and that staff member did not show or even accept the invite. Reporting needs to verify data. Show respect
Review from Operations Dept
Everything everything everything everything literally everything
What is the best part about your compensation package?
Everything about it is great.
Review from Customer Support Dept
Receiving mobile credit and having my internet bill paid
Basic Pay and Health Benefits
Review from Admin Dept
My job offer is very well thought out and fair :) a step better by far than all my previous employers :) and the team spirit is contagious
Review from Design Dept
pay grade and performance bonus
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not really under valued, just that they had to make amendments to their way of onboarding new hires and really assess the role for the right compensation
Review from Admin Dept
As a Care provider to the employee, my compensation package should be revisited and upgraded according to the scope of our job. HMO provider also should offer desirable benefits.
In the US we have sick care benefits and those are outrageously expensive. While I understand the cost to the company is high, fear of illness because of the exorbitant costs is detrimental to the company's workforce. Better coverage, lower premiums, lower out of pocket expenses should be the goal.
Review from Marketing Dept
Compensation is competitive / average. Health Insurance and 401K match are below average.
Review from Customer Support Dept
Health insurance benefits in the US are not competitive with other large employers. Very confusing recent changes in time off policies have negatively impacted many team members.
What are some of the best things about your team?
Everyone is capable, dependent and proactive in a lot of things.
Review from Customer Support Dept
Teamwork and in lined with the culture
Review from Admin Dept
All the people i worked with were great
It's solid and intact for most part
Review from Admin Dept
We are encouraged to give our best service, thus making our corner of the world a better place one day at a time
Review from Design Dept
What do your coworkers need to improve and how could you work together better?
no thing to share about this question
they like gossips. There is a person who loves to talk bad about others just because . And she is loosing the sight on her function
Respect and communication toward each other.
Review from HR Dept
Work as a CSR by design is isolating but we occasionally meet. Its not a big part of the job but the turnover is so high because the job is so horribly both in pay and overall experience that no meaningful relationships are built.
Have actual meetings at work.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people around it, simple good morning makes the day amazing.
Review from Customer Support Dept
People are very positive and happily working
Review from Admin Dept
Their enthusiasm, dedication and joy
Review from Admin Dept
They allowed us to fully work from home
Review from Admin Dept
Iron sharpens iron - to make the world a better place by enjoying the best version of ourselves in service to others.
Review from Design Dept
What needs to change to make the company culture better?
Transparency and inclusiveness at all levels.
Review from IT Dept
Actually training people properly, not hiring whomever walks in off the street, pay people better, and communicate better.
Treat people as human beings, Focus on getting the job completed not titles. Be honest and if you mess up own it.
Review from Operations Dept
Remember you employ people and not robots.
Review from Customer Support Dept
Agent appreciation. Agents needs to work deligently and provide customer accurate info
What did you like most about the interview process?
The initial interview is always the most nerve-wracking part but also the most important.
Review from Customer Support Dept
professional interview process has been observed
Review from Admin Dept
It was quick and easy
Warmth, closeness and profound respect
Review from Admin Dept
The concise and direct approach
Review from Admin Dept
What would you improve about your company's interview process?
Process alignment and real time updates via tracker
improve profiles and follow them
Do an actual interview, don't just read off a checklist and make a job offer.
I had to jump through hoops to apply which seemed unecessary based on what the job entails and how little qualifications one appears to need.
All of the interviewing has been placed on the under prepared, under trained, and under valued team leads not Human resources
Review from Operations Dept
What makes you most happy at work?
The people that I worked with.
Review from Customer Support Dept
People around the office are great
Review from Admin Dept
I feel I am in a place with values and growth opportunities.
Review from Admin Dept
It's the work setup and the work environment
Review from Admin Dept
Doing what I enjoy doing - production of digital and print publications, both traditional and new media
Review from Design Dept
What's going wrong and how can it be improved?
Always finding ways to cut cost.
Too many things to list. The site is horrid, and run by a likely sociopath.
Review from Customer Support Dept
Heartless management, horrible scripts and QA, unsatisfied customers, unlivable wages. Fix those.
Review from Customer Support Dept
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
All talk and no muscle. They arenot able to staff correctly and the blame is taken out on the employees
Review from HR Dept
What do you like best about your company?
Culture is very accommodating and engaging.
Review from HR Dept
The people that I worked with.
Review from HR Dept
I like best about my company is the Mission to help
Review from Customer Support Dept
That we strive to be the best always.
Review from Customer Support Dept
The opportunity to let us work from home
Review from Operations Dept
What would you most like to see improved at your company?
The based pay and the bonus.
Review from Marketing Dept
The salary pay of the employee.
Review from Design Dept
I most like to see improve to my company would be the salary it must be fair for all staff.
Review from Admin Dept
the company is already established
Review from HR Dept
keep going to reach the goal
Review from HR Dept