Qualfon Compagnie réclamée
Qualfon has a strong track record of customer service and back-office processing growth. Lire la suite
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It's not work friendly. Corp agents are very disrespectful to agents and customers. It's more like a playground instead of a company. Agents can do as they please. Which makes it harder for other employees that has to make up for slack. There is no recognition and pay is bad. This job is for younger
Que faut-il changer pour améliorer la culture de l’entreprise?
Agent appreciation. Agents needs to work deligently and provide customer accurate info
Qu’avez-vous le plus aimé du procédé d’entretien?
I did not interview. I was only asked if I had equipment to work from home
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
My hire title is to process claims. I do everything including processing buyouts, reimbursements,dispatch,give customer excessive information, and many more things that are not apart of my job description
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
My leader is prejudice or rasict. I am never acknowledge for my WOW calls. She only critizes me. When I mentioned my WOW calls explained to me that she emailed it to me. I told her that I did not get it but then she told me several times that she never knew anything about my WOW calls
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Coaching is horrible. I was coached on how to handle a call because of another agent lack of knowledge. So I was the blame. I told Karen rodecap. That I did not understand what I did wrong and her response back was do not worry everyone is being coached. I asked if she could explain to me further on
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