Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. Lire la suite
WTW has no respect for their employees, you are blamed for customers complaining. It's always a problem with accounts, some not all customer are rude and nasty blaming you for account issues. The supervisors only help people that kiss up, Supervisors so busy taking Kudos calls when a customer ask
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
The customer representative are scrap goats to outdated systems faulty equipment and rude customers
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The pay is French fries compared to the amount of work exceptions. The rude nasty negative customers and management.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Speaking to employees with respect, Do they job when a customer ask to speak to management the last thing they want it to speak with a customer with an issue. Customers wonder why they have to wait to talk to a supervisor because they prefer for you to de-escalate what they get paid to do.
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