ZipRecruiter – I love our product and my teammates/manager. Up until March, I would say working at ZipRecruiter was 10/10. But as of now, taking Usage account refund requests, and having to handle emotionally charged/even abusive customers, has been bad for my mental health. | Comparably

ZipRecruiter – I love our product and my teammates/manager. Up until March, I would say working at ZipRecruiter was 10/10. But as of now, taking Usage account refund requests, and having to handle emotionally charged/even abusive customers, has been bad for my mental health.

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EMPLOYÉ
PARTICIPANTS
321
TOTAL
NOTATIONS
9231

I love our product and my teammates/manager. Up until March, I would say working at ZipRecruiter was 10/10. But as of now, taking Usage account refund requests, and having to handle emotionally charged/even abusive customers, has been bad for my mental health.

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

How helpful and supportive my peers are.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Innovation in regard to handling WFH.

Quelle est la meilleure partie de votre programme de rémunération?

Pay, bonuses, paid vacation and paid sick time.

Quelles sont les meilleures choses à propos de votre équipe?

Everyone is happy to help each other. Little to no jealousy, I think everyone feels that there is enough to go around.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

In Retention, we have long exhausting conversations refusing Usage account refunds to customers. Hours spent every week with accounts we have no opportunity to earn commission on, yet our goals stay the same. Customers constantly tear into us about user experience issues that are not being addressed

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