Princess Cruises – The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

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Princess Cruises società ha sostenuto

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. leggi di più

DIPENDENTE PARTECIPANTI: 353

Nominale Complessiva: 2061

Amministratore delegato: Jan Swartz

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The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

Other Employee Reviews for Princess Cruises

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Cosa ti piace di più del team di leadership?

they go to bat for us

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Che cosa si deve cambiare affinché la cultura aziendale migliore?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

Other Employee Reviews for Princess Cruises

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