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It's not work friendly. Corp agents are very disrespectful to agents and customers. It's more like a playground instead of a company. Agents can do as they please. Which makes it harder for other employees that has to make up for slack. There is no recognition and pay is bad. This job is for younger
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Agent appreciation. Agents needs to work deligently and provide customer accurate info
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
I did not interview. I was only asked if I had equipment to work from home
Che cosa sta andando male e come può essere migliorato?
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
My hire title is to process claims. I do everything including processing buyouts, reimbursements,dispatch,give customer excessive information, and many more things that are not apart of my job description
Che cosa deve fare il gruppo dirigente per migliorare?
My leader is prejudice or rasict. I am never acknowledge for my WOW calls. She only critizes me. When I mentioned my WOW calls explained to me that she emailed it to me. I told her that I did not get it but then she told me several times that she never knew anything about my WOW calls
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Coaching is horrible. I was coached on how to handle a call because of another agent lack of knowledge. So I was the blame. I told Karen rodecap. That I did not understand what I did wrong and her response back was do not worry everyone is being coached. I asked if she could explain to me further on
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