Princess Cruises – I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

Comparably Awards

Best Company Outlook of 2024 (Large Companies)

Princess Cruises Empresa reivindicada

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. consulte Mais informação

FUNCIONÁRIO PARTICIPANTES: 353

TOTAL CLASSIFICAÇÕES: 2061

CEO: Jan Swartz

HR or Marketing? Claim Your Free Employer Account

I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

Other Employee Reviews for Princess Cruises

Brevemente descreva a sua experiência na companhia.

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

O que você mais gosta nos lideres?

they go to bat for us

Brevemente descreva a sua experiência na companhia.

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

O que precisa melhor na cultura da empresa?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Brevemente descreva a sua experiência na companhia.

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

Rate your company

I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

Other Employee Reviews for Princess Cruises

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies