
The potential for implementing changes in the client’s strategy and collaborating at a partnership leve
I successfully exchanged ideas with my immediate manager prior to accepting and joining the organization.
We have established a transparency policy to engage everyone and enhance agent involvement in problem resolution.
Well in an open-door environment, suggestions are listened to, and when they fall within the financial bracket, the ideas are implemented. Most decisions are made in a timely manner.
We have access to upper management and the human resources department to address challenges and relay problems. Most issues that do not require a higher cost are dealt with and resolved quickly.