
The work abuse needs to be stopped.
Strict rules need to be enforced against harassment and work place bullying.
Require employees to take professional leadership classes to promote a safe and respectful workplace. Upper manager needs to send a undercover boss periodically to evaluate the centers, the employees and management.
What the leadership team can do to make things better is to prevent harassment and cultivate a safe and respectful work environment for all employees. Workplace bullying needs to be stoped. Employees and managers should be held accountable for their actions. This would help with the problem at Regus