Regus Employee Reviews
Out of 280 Regus employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Regus improve their work culture. The Operations team, with 87% positive reviews, reports the best experience at Regus compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
So far it has been great! I love it here, I cannot complain.
Review from Admin Dept
What do you like best about the leadership team?
Very engaging and very helpful
Leader ship team takes all direction from sales manager who only cares about sales and more sales.
The fact that they offer as much help as possible, with or without being asked.
Review from Admin Dept
The qouick responses and help
Review from Sales Dept
They are very kind and happy to help clients.
What does the leadership team need to get better at?
doing their jobs, quite simply. our deputy is always stressed bc our city manager doesnt do anything
No clear understanding of how the outside market views the organization. Spineless jellyfish with no backbone.
Thinking about humans as human beings.
Communication, accountability, understanding data science and how to utilize
Everything, they hate it like us
What is the best part about your compensation package?
Gym Membership and the dental plan
Great company match on 401k. Bonuses are fair.
If i would describe, it will be the life insurance and education
The 401k match is generous
You get noticed/compensated as you perform.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
the folks here are constantly trying to cut pay with no warning and for no reason. itll take a month of back & forth to get anyone to acknowledge this, and longer still for the promised backpay to come through.
Nothing at this point except a new job.
Salary is not commensurate with required tasks. No opportunity to grow and lack of opportunity to take PTO that we have earned.
Worked to the bone, put under crazy about of stress & treated like a number
Regus needs to hire consultants to fix the way they do business and the way that they treat their customers and employees and they know exactly why.
What are some of the best things about your team?
they wanr me to use 5 words here but ive got nothing
We share info and advice on teams daily.
Communication and they are all nice.
Review from Admin Dept
We help each other out, we are energetic and ready to new things
Review from Sales Dept
We depend on each other to get things done and they are super helpful in every way
What do your coworkers need to improve and how could you work together better?
A new career and exposure to organizations outside of Regus.
New management is the first and most important step
Coworkers need to colectively say no to this company adding on more duties for no more pay.
Everything is done by teams, they are all going through hell with you
They need to quit working there.
What is most positive about the culture and environment at your company?
Because there's typically two teammates at a center, we are able to run it based off our work ethics which can be good or bad. I made my location feel welcoming and the clients feel like family.
Review from Admin Dept
There is no positive culture
We are friendly and open.
Review from Sales Dept
Nothing, they manage by fear and intimidation
The most positive part is the management and the people I work with who are super down to earth and fun to talk to.
What needs to change to make the company culture better?
better pay, better support for teams, competent leadership, a real IT and marketing department, transparency across the board.
new leadership across the board for all c-suite individuals
Company is restructuring and leaving centers to be run by one person that is burnt out. Centers need 2 qualified people running them.
They need to scrap the whole business model and leadership and start from scratch. It is a poorly run company and thats a massive understatement.
Treat your customers/ clients better as well
Review from Admin Dept
What did you like most about the interview process?
got to talk to a lot of people!
Interviewing was not overly involved.
the support from the CM - which you got rid off
The interviewers seemed positive enough.
Answering the questions. I always love to go into detail about the customer service environments I've been in.
Review from Admin Dept
What would you improve about your company's interview process?
Nothing to share that is helpful
Transparency, professionalism, candor, nothing left to say
Better pay and listen to concerns
Review from Customer Support Dept
What makes you most happy at work?
Leaving for the day to go home.
Getting my work done on time.
Review from Admin Dept
Interaction with the clients and helping them succeed in their business.
Different things we need to do. The tours with clients, agreement making. Easy system to follow up. Every day seems interesting and you are looking forward for the next one!
Review from Sales Dept
The centre, when you make the place your own,
What's going wrong and how can it be improved?
everything, and again - mostly support, but also more resources and delegation
they do not care about long standing customers or anyone for that matter.
Eveyrhing bc they dont value people. Use industrious
Transparency, listening, proactive vs reactive
Too much to name. They know what they're doing.
What do you like best about your company?
Vacation and sick time to take a break from the company.
Review from Admin Dept
My co-worker, clients, and the variety of tasks are the things I like