
What I like best about the company is that I can work from home.
I guess the best part is that I have major medical, dental, life, and disability insurance. It would be nice if Cigna actually paid claims instead of continuously denying them though.
The executives do not really have anything to do with hourly employees unless it is to criticize or punish them. They constantly pit hourly employees against salary employees. It is uncomfortable. We're supposed to be a team but it hasn't felt like that in forever.
The clients I have spoken with who have been forced into Commerce absolutely hate it. They weren't informed of it beforehand or asked if they wanted to switch to that platform. Their members are being double billed because they're not cancelled in iSeries before moving to Commerce. (need more room)
I don't know of any positives regarding the culture or environment at ABC. Everything is negative. It's about what we do wrong, not what we do right. It's about pushing us to be faster, when we are literally going as fast as we can. It's not positive. It's oppressive.
The "coworkers" I most interact with are the outsourced Sitel agents. They are awful and do not know their jobs. They make so many errors and are never encouraged to do better. If ABC would get rid of Sitel and bring back the US based employees who actually knew the job, that would be best.