ABC Fitness Solutions Заявленная компания
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). читать еще
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This company was solid and enjoyable to work for until it was sold to Thoma Bravo - at which point they began cutting costs and lowering quality of product in order to maximize profits (including outsourcing/offshore use). Standard venture capitalist nonsense.
Что вам понравилось больше всего в процессе собеседования?
My interview answers do not relate to the current ABC at all, I was hired when we were privately owned and not ran by Thoma Bravo
Что вам больше всего нравится в команде руководства?
They don't talk to us much, that's a positive. Unfortunately it's also a negative, as they don't talk to us much and have no idea what's truly going on at the front lines
Что идёт не так, и как это можно улучшить?
ABC is attempting to minimize client support resources while maintaining the belief that we are a client-focused organization, when in reality we are only paying lip service to that concept while actively working against it.
Что можно улучшить в ваших сотрудниках, и что может помочь вам работать более сплоченно?
My team is awesome and I love working with them. Other departments, very much the opposite - they position themselves in an "us vs them" mindset, with Tech Support being the "enemy" and fight us rather than cooperating and coordinating.
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
We *are* undervalued. Personally, my team is handling 90% of the Tech Suppot Department's responsibilities after we were told outsourcing our Tier 1 would lower volume. It has done the opposite and made our jobs harder. Pay and benefits remain the same.
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