How does Apple measure success and growth in the Customer Support department? - Apple Questions | Comparably
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How does Apple measure success and growth in the Customer Support department?

Asked 8 years ago to the Customer Support Department at Apple

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3 Answers from Employees at Apple

  • 0
    Helpful

    We are held to specific metrics and survey results. They have recently changed the survey to be more inclusive of advisor skills as well but its still not entirely a fair system at all.

  • 0
    Helpful

    Feedback, various things, time mainly, feedback from customers also

  • 0
    Helpful

    Who knows? It’s always changing

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