
Stop being so "Big Brother" monitoring workers conversations and stick with delegating workload and keeping deadlines. Stop participating in drama and start diffusing negative situations by being objective and not taking sides.
Focus less on expanding the company and client base, and focus more on proper training and hiring more employees to take on the increased work load. Management should eliminate drama and treat all employees equally.
The pay should be proportionate to the amount of work and importance of work. For example, the base hourly rate for someone in sales, based on their work load alone, should not be higher than accounting.
The team are hard workers but there is far too much drama and cliqueishness. Whomever is friends with management will generally get away with doing something bad to someone else on the team. Management participates in drama frequently.
They go through a thorough vetting process to see who is a good fit for each position. I think if management was effective and chose the best people for the job rather than who they clicked with personality-wise, the company would run more smoothly overall.