
Gap HQ Shared Services is hands down the worst culture in my 20+ career in IT. Not to blame the individual contributors - the inbalance of FTE to Contractor means that many people who are doing the work are doing as little as possible for as much as possible as sloppily as possible. But this is not the rank and file's problem. This problem as do all culture problems, starts at the top. The CTO is clueless as are his hires. They are running the longest re-org in the history of IT and are failing. The idea was to create a devops culture, unfortunately understanding nothing about the environment and nothing about the product stack and likely nothing about engineering, they failed. The next one was to create durable teams, they don't have the skills they need to do this either, so the next edict was to bleed talent and offshore to Gap Tech India.. well, you can guess how that is going: poorly. Which leaves the remaining few with the work of many and it is a thankless task.
The corporate shared services dept is hands down the worst corporate culture I have ever experienced anywhere in my 20 year career. Leadership is clueless, creating a culture of distrust and incompetence. Unaware of who is actually doing work and what that work is, they promote the wrong people and are constantly changing direction seemingly aimlessly often with disastrous outcomes. Bleeding talent, they do not focus on hiring replacements that can do the work, instead parroting an outdated outsourcing model to India. This means that the workload on those remaining is constantly increasing, leaving those who remain struggling with the impossible of keeping up.
Friendly but stressed. A lot is expected from employees, and wages are not great.
Mixture
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