How does IHOP make decisions around promotions?

They just make them. The decisions start at the top I suppose and roll their way down. There are no meetings, no alley ralley, no real heads up! Who doesn't have a kitchen meeting when the menu is about to change?? An employee can have a couple of days off and come back and there's a new menu with no real communication of it. It is the managers responsibility to make sure that his whole staff knows about a change in the menu! Vital info!