What's going wrong and how can it be improved at Lumen (formerly CenturyLink)?

Question

Asked 9 years ago to all employees at Lumen (formerly CenturyLink)

12 Answers from Employees at Lumen (formerly CenturyLink)

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score 0 · Answer 1

Bad outside plant selling bonded out of the remotes that are within 2k feet instead of putting vdsl cards in double the work for same end re

score 0 · Answer 2

Our customers are getting left behind and need to spend that 4 billion in profits to upgrade your equipment otherwise you have any customers

score 0 · Answer 3

The over sea call centers are horrible, every day I get my ass chewed from customers who had a horrible experience

score 0 · Answer 4

Customers are being taken advantage of to help call center employees with their metrics instead of fixing customer issues.

score 0 · Answer 5

This company has zero concern for anything but the bottom line. No concern for customers or employees.

score 0 · Answer 6

Too many jobs are being cut. Move the off-shore jobs back to the U.S.

score 0 · Answer 7

Quit worrying about stock holders and get in touch with the employees and customers

score 0 · Answer 8

Management and its attitude towards it's employees, that everything is the employees fault

score 3 · Answer 9

Little bit less time with back to back calls and more help

score 3 · Answer 10

Local managers 1st, 2nd & 3rd need to follow the corporate values.

score 0 · Answer 11

Management can do the things necessary to help us help our customers.

score 0 · Answer 12

Again upper management needs to see what's wrong and what's not.