
The most part it's a friendly staff.
More teamwork. More camaraderie with the management
First manager was awesome, and insightful
better Management in situational awareness
Sometimes they try to entertain the guests and make him happy at the expense of their employees. Should value employees as much as the guests
I currently work at O'Charley's and I had a situation tonight. With our general manager who handled a customer complaint poorly towards one of the employees. I've been in the industry 20 years. I am fully aware of taking care of the guest but there is a point where you take care of your employees to