
Transparency and empathy. Many final decisions are still left up to the 3 co-founders, creating bottlenecks and poor ownership.
Our customers are not happy because we have taken on too many customers without the structure to support them.
The company is full of cliques and if you're not in the in-crowd, you're not acknowledged. This goes especially for employees that started fully remotely - it's clear that everyone just wants to get back to the office and there is no support for remote.