Pilot Employee Reviews
Out of 502 Pilot employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Pilot improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Pilot compared to all other departments at the company. The Product team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Experience in building and running startup companies that provide maximum shareholder value.
Their dedication to sharing the work with the team to get the win
they are very hands-on and push you to think differently
Review from Sales Dept
The best things about my leadership team is they are absolutely invested in seeing my growth and support my career path in promotability as well as some of the best caring and friendliest people I have ever met!
The vision is clear and communicated well with the entire company
Review from Finance Dept
What does the leadership team need to get better at?
Transparency and empathy. Many final decisions are still left up to the 3 co-founders, creating bottlenecks and poor ownership.
Review from Product Dept
Listening to the concerns that are repeatedly brought up by the employee staff and addressing inflation
Review from Operations Dept
Focus on employees first above profit
Review from Engineering Dept
Understanding that people are not machines.
Review from Operations Dept
What is the best part about your compensation package?
The cash and equity parts.
I'm paid competitively compared to market rate for my skills and experience.
Review from Engineering Dept
The unlimited PTO and medical plan being available at start is one of the best parts of the compensation.
I believe I have a competitive salary and making a commission is great. Overall, Pilot roles can be tough, but our leadership ensures we are paid fairly for the work we do.
Review from Sales Dept
my salary and stock options
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The company is not open to negotiating salary changes at promotion/role changes, and does not always incorporate similar/accurate market comps.
It seems like our team gets lots of kudos but the base salary for our specialized work should be higher.
Review from Operations Dept
Compensation and specifically internal growth in compensation from promotions based off performance / impact and not determined as a % of your starting rate.
Review from Operations Dept
We feel like the backbone of the company and feel like we stretch ourselves so far - and are not compensated enough for the amount of work we handle
Review from Finance Dept
My compensation is significantly lower than my peers in New York /SF because of my location (Austin). Less than 80% of NY/SF is not even close to market for Austin. I was re-traded on my offer at the last minute after turning down other offers because of my location. I still feel cheated by it.
Review from Operations Dept
What are some of the best things about your team?
Their open minded and collaborative.
Caring about each other outside of the job
My teammates in the R&D organization (research and development, including engineering, product and design) are kind, welcoming, and encourage learning in public.
Review from Engineering Dept
engaged manager and we have a great group of coworkers who love to share tips and help each other
Review from Sales Dept
Everyone is so pleasant and supportive of the company goals.
What do your coworkers need to improve and how could you work together better?
The company is full of cliques and if you're not in the in-crowd, you're not acknowledged. This goes especially for employees that started fully remotely - it's clear that everyone just wants to get back to the office and there is no support for remote.
Review from Product Dept
What is most positive about the culture and environment at your company?
We all worth together toward common goals.
Work life balance and open communication channels
Having a support system of peers that are willing to help is one of the most positive and nurturing things I have seen at any company
The team is great about sharing knowledge!
Review from Sales Dept
team togetherness as well as diversity of the team
Review from Sales Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Pilot yet.
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What did you like most about the interview process?
Meeting the individuals I'd be interacting with on a daily basis
Review from HR Dept
There are a lot of rounds of interviews at Pilot, but the scheduling is very prompt and works well with your schedule.
Review from Operations Dept
Communication and support throughout the process
What would you improve about your company's interview process?
There aren't any Interviews reviews of Pilot yet.
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What makes you most happy at work?
Getting the support needed to excel the customer experience, growth and professional development.
Talking with my teammates and cross-functional teams
Nothing is routine, there is something new to do each and every day
Being able to interact with my colleagues.
Review from HR Dept
My favorite thing at work is delighting our customers.
Review from Sales Dept
What's going wrong and how can it be improved?
Our customers are not happy because we have taken on too many customers without the structure to support them.
Review from Product Dept
Not enough proactive staffing up on the finance operations team.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Pilot yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Pilot yet.
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