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Princess Cruises Заявленная компания
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. читать еще
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Что идёт не так, и как это можно улучшить?
Not enough support, left on hold for up to 30 mins.
Что вам больше всего нравится в команде руководства?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
Что можно улучшить в культуре компании?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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