my coworkers and my benefits
for the most part it is very positive
we are a family, we work so well together and we work fast
Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue