I think there are some challenges the company faces in terms of globalizing and embedding processes, as well entrusting their employees to own decisions. But I would say the immense quality of recruitment/people at Service Express and the sense of shared mission makes these addressable long-term.

I enjoy the pace of change and ambition of the executive team to push the company further. One opportunity would be to free teams up more to do their work and trust them to be the experts in their fields. By doing so, you'd give people a greater sense of belonging at Service Express.

They're great collaborators and advocate for our function passionately

Working with the SE Cares Council and DEIB work/ERG work.

Buying back annual leave has been great for my work-life balance.

Buying back 5 days of annual leave makes a huge difference

Collaborating with other people and understanding the business more over time

They seem to work well together and are proactive in addressing problems

I appreciate buying back annual leave days - getting that time back is invaluable.

Connecting with new people and better understanding what they bring to our workplace and environment.

We care deeply for one another and despite busy schedules, if I need anything urgently, my team are there for me.

The passion of our people, even though sometimes stifled by certain things, is consistent and shines through the work we do.

The level of alignment is always impressive and they feel like a coherent team working in the best interests of the business

I rate the level of ambition I see in each of my colleagues and the drive to deliver the best experience possible.

My team are all immensely knowledgable in their areas and happy to own things and take you with them as they work through things.

I think the SR5+ platform that aligns our ROIs, quarterly projects and Vision Goals gives us a shared sense of direction and transparency around priorities. It sets Service Express apart as a workplace and enhances our culture hugely.

Our leadership team really lives our People-Powered culture in what they say and how they communicate, while consistently putting the overall state of the company and our performance at the forefront of their decisions. It's a hard balance to strike, but I feel they get it right much of the time.