Service Express Customer Success Department Employee Reviews

I am blessed to be part of this company. I love that they really care for us as employees. I was a little nervous when I first got hired and within a month saw other employees let go. But since then, I trust that this company is heading in the right direction.

Review from Customer Success Dept

Hands down, one of the best companies to work for that offers its people plenty of opportunity to voice your opinions, thoughts, and beliefs in a judgement free environment. Where that information goes and what is done with it seems to all depend on who relayed the message and if its important.

Review from Customer Success Dept

Work at Service Express is a very challenging experience every day is different and never boring

Review from Customer Success Dept

This is a very positive experience overall. An area where the company could improve - vacation time. Unlimited vacation time should be offered to employees. I had this at a previous employer and it was definitely a plus. As long as it is not abused, it's a big positive for company culture.

Review from Customer Success Dept

Overall my experience has been positive. There are things I would change, and things I would keep the same; but all encompassing it has been a positive experience.

Review from Customer Success Dept

Goal Oriented, Hard-working, Fast paced, strong willed

Review from Customer Success Dept

I enjoy the positive energy of leadership

Review from Customer Success Dept

My direct leader is engaged, open to ideas, and cares about everyone on the team. ELT feels pretty far removed from my day to day, so I wouldn't say I have any reason to have something I like best about them.

Review from Customer Success Dept

My leadership team seems to truly care about me as an individual, not just as an employee.

Review from Customer Success Dept

Very transparent. People driven, but also goal driven in a balanced manner.

Review from Customer Success Dept

Actually, recognizing what's going on in the business & where the attention is needed. Money is being taken away from teams that are crucial to the business.

Review from Customer Success Dept

fully vested retirement right away

Review from Customer Success Dept

The benefit of the 401K input

Review from Customer Success Dept

The probability of annual increases.

Review from Customer Success Dept

I like the company funded HSA and 401K contributions.

Review from Customer Success Dept

company contribution for HSA and 401K

Review from Customer Success Dept

All the perks are being stripped away. No team outings, limited gym benefits, no free drinks in the conference rooms, lunches for holidays/anniversaries/etc. Benefit costs have gone up, but we have less options for providers. Things in the office are starting to break & the workplace team has no $

Review from Customer Success Dept

Going above and beyond, doesn't feel good when Im only recognized for missed opportunities.

Review from Customer Success Dept

My wages aren't competitive for the marketplace and the value I am able to bring to my team. I really love Service Express, and want to stay long term - I need more opportunities to earn what I'd like to make. It seems my department has been an exception to the rule as far as outlets for growth.

Review from Customer Success Dept

I do not feel undervalued as an employee and contributor in the sense of being appreciated for what I do. But the pay level of myself and my teammates is not up to the level of the rest of the market. We've had teammates leave to other companies doing the same work or less for $30k more a year.

Review from Customer Success Dept

The expectation for what I am able to accomplish is not matched in value by how I'm paid. My department has little to no plan for growth.

Review from Customer Success Dept

very collaborative. Always willing to help each other. Easy to get along with. fun to be around.

Review from Customer Success Dept

The front line employees are the true gem of this company. For the most part everyone makes this job fun & truly are a joy to be around

Review from Customer Success Dept

Our team has a vast wealth of all products knowledge

Review from Customer Success Dept

We work together well and are there to support each other.

Review from Customer Success Dept

Different skills, personalities, insights, goals, accomplishments, all of the above. The people have so much going on for them, you feel left out if you don't join in.

Review from Customer Success Dept

we are people powered. we are cared for, encouraged, and challenged in healthy ways.

Review from Customer Success Dept

Upper leadership is always willing be of help solve issues

Review from Customer Success Dept

The focus to have a healthy work/life balance in addition to doing a job well done is the focal point.

Review from Customer Success Dept

The flexibility since Covid is far and away the most positive to me. Forcing your employees to be at a desk from 8-5 and not allowing any flexibility makes no room for a work/life balance. If ever we went back to that archaic set up, I'd most likely be looking for another opportunity.

Review from Customer Success Dept

The amount of resources and respect we have for each other.

Review from Customer Success Dept

being around my great team.

Review from Customer Success Dept

The ability to schedule my day without management looking over my shoulder

Review from Customer Success Dept

This is a company that encourages engagement and a positive work-life balance.

Review from Customer Success Dept

My coworkers are the best part of my work day.

Review from Customer Success Dept

Uncovering new challenges, and educating those who seek to understand.

Review from Customer Success Dept

A company once grounded in the idea that its "people powered & people first" has strictly become a "money first" company

Review from Customer Success Dept