Service Express Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My manager takes the time to meet with me and go over my 5/15s and ROIs. She truly cares about me as an employee and a person. She does everything she can to help me succeed in all areas. I couldn't ask for a better leader and mentor. Service Express is lucky to have her!
Review from Customer Support Dept
Transparency, availability, they act as if they have time for anyone instead of the opposite.
Review from Customer Support Dept
Transparency. Down to Earth. Great communication.
Review from Customer Support Dept
The team is open and transparent with company direction
Review from Customer Support Dept
Transparency, and upfront honesty about the direction of the company and how we plan to get there.
Review from Customer Support Dept
What does the leadership team need to get better at?
We need a change of personnel, period. As long as we keep the folks who created all of the problem we can't have a solution.
Review from Customer Support Dept
since they started taking on "investors" they have forgotten about the employees and just started chasing the goal of 500 million by 2025. Staff has been reduced to a minimum, and they don't fill positions when people leave. This pushes more work onto the remaining employees. There is no longer emp
Review from Customer Support Dept
What is the best part about your compensation package?
I like being able to volunteer within my community and being recognized and paid for it. Giving back is important to me and I am glad Service Express recognizes that as well!
Review from Customer Support Dept
Good PTO plan, extremely competitive benefits
Review from Customer Support Dept
Flexibility, outside of the official benefits.
Review from Customer Support Dept
When hired, I was ask what would make me happy to work at Service Express, and then I was presented with that number. Amazing feeling
Review from Customer Support Dept
all the available options. Paid Holidays, PTO, Health and other medical benefits.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better performance increase barely keep up with cost of living much less reflect accurate performance. Benefit options for 401K and HSA are restrictive.
Review from Customer Support Dept
Feel pay should have increased with inflation of cost of living.
Review from Customer Support Dept
Inflation is currently over 9 %. I am buying over age hamburger and off brand canned goods to make ends meet. Gas is currently 4:00 a gallon and the allowance does not cover the costs.
Review from Customer Support Dept
Pay should be more for what I do.
Review from Customer Support Dept
I always think I should make more money
Review from Customer Support Dept
What are some of the best things about your team?
We are a very diverse team with a wide range of talents. We work together as a family and always have each others backs. If someone needs to step up, there is always someone willing to do so! The people on the team and my manager are the best part of my team!
Review from Customer Support Dept
They are accepting and collaborative
Review from Customer Support Dept
Everybody is on the same page.
Review from Customer Support Dept
Open discussion and idea sharing.
Review from Customer Support Dept
Uniqueness and versatile. We are not afraid to disagree and challenge each other.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Service Express yet.
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What is most positive about the culture and environment at your company?
The fact that Service Express strives to see me succeed as an employee and as a person!
Review from Customer Support Dept
We hire the right people...Service Express people.
Review from Customer Support Dept
Transparency and the ability to work towards a personal goal.
Review from Customer Support Dept
We promote curiosity, which leads to failure and innovation, both are accepted in our culture.
Review from Customer Support Dept
The company is focused on valuing employees and want to make sure the environment is positive and employees are happy.
Review from Customer Support Dept
What needs to change to make the company culture better?
Management. New faces. Folks who are serious about investing their energy in their employee. No more clueless folks please. No more glorify sales rep to run the show.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The interaction with my team and the customers.
Review from Customer Support Dept
I feel like a useful, productive member of the team
Review from Customer Support Dept
Growing and developing. Helping customers. Helping teammates.
Review from Customer Support Dept
Challenges with the work and customer interactions
Review from Customer Support Dept
Everyday is a new challenge, whether that is a new obstacle, or figuring out how to help my team.
Review from Customer Support Dept
What's going wrong and how can it be improved?
management. we are not appreciated. they are useless. Can't get them to do anything good for us. Taking away money from us when we put in extra hours not such a good idea. stingy, money pinching
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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