HR or Marketing? Claim Your Free Employer Account
It's not work friendly. Corp agents are very disrespectful to agents and customers. It's more like a playground instead of a company. Agents can do as they please. Which makes it harder for other employees that has to make up for slack. There is no recognition and pay is bad. This job is for younger
What needs to change to make the company culture better?
Agent appreciation. Agents needs to work deligently and provide customer accurate info
What did you like most about the interview process?
I did not interview. I was only asked if I had equipment to work from home
What's going wrong and how can it be improved?
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
Why do you feel undervalued and what would make you feel better about your compensation?
My hire title is to process claims. I do everything including processing buyouts, reimbursements,dispatch,give customer excessive information, and many more things that are not apart of my job description
What does the leadership team need to get better at?
My leader is prejudice or rasict. I am never acknowledge for my WOW calls. She only critizes me. When I mentioned my WOW calls explained to me that she emailed it to me. I told her that I did not get it but then she told me several times that she never knew anything about my WOW calls
What do your coworkers need to improve and how could you work together better?
Coaching is horrible. I was coached on how to handle a call because of another agent lack of knowledge. So I was the blame. I told Karen rodecap. That I did not understand what I did wrong and her response back was do not worry everyone is being coached. I asked if she could explain to me further on
Other Employee Reviews for Qualfon
×