Rotech Healthcare – My issue - NOT w/ the product but customer service. For months I have been trying to order a replacement mask for my CPAP that fell apart - patched with duct tape. I described my need, attached photos of the item I need, and don't receive replies sooner than 2 weeks or more. VERY frustrating!!

Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home. read more

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My issue - NOT w/ the product but customer service. For months I have been trying to order a replacement mask for my CPAP that fell apart - patched with duct tape. I described my need, attached photos of the item I need, and don't receive replies sooner than 2 weeks or more. VERY frustrating!!

What do your coworkers need to improve and how could you work together better?

There is little training provided to any staff member, and little professionalism.

Briefly describe your overall experience at your company

Toxic culture, not a great place to work at

What are some of the best things about your team?

Everyone works together and we are family!

Why do you feel undervalued and what would make you feel better about your compensation?

Wages are lower than competitors.

What do you like best about the leadership team?

My AM is not afraid to speak up for me.

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