Rotech Healthcare Employee Reviews
Out of 500 Rotech Healthcare employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Rotech Healthcare improve their work culture.
Briefly describe your overall experience at your company
Pretty calm for the most part (only been here for about 5 months)
Review from Communications Dept
What do you like best about the leadership team?
Willing to adapt when strategy isn’t working or industry forces dictate chang
They actually pay attention to what we say and our ideas
They are very approachable when it comes to work
Review from Communications Dept
Get whats needed to complete the job
Willingness to listen to the field for ideas for improvement. They have also taken a company from bankruptcy to profitability.
What does the leadership team need to get better at?
Management needs to do better at being team players instead of micro managing
get a clear direction of how they want the company to proceed
No one knows what they are doing because they are operating on a homemade computer system!!!!!
Integrity! Do as you say & say as you do. Treat ALL employees the same. Do not scold employees in public! Pay a fair wage. Considering the extreme daily stress, unreasonable expectations, fraudulent billing, lack of training/support, dishonest patient interactions, etc...we should make double!!!
Review from Customer Support Dept
Hiring enough people to do the job!
What is the best part about your compensation package?
The money is pretty good
Financial benefits with high production compensation plan
The medical, dental and vision benefits.
Review from Admin Dept
PTO is good and so are insurance benefits
Our best feature is pay
Review from Admin Dept
Why do you feel undervalued and what would make you feel better about your compensation?
401K Match and lower copays. Insurance is not horrible but could be better for a healthcare company
Not enough staff to maintain operations in most departments. Being passed over for positions and left to mentor those hired for positions. Hiring from within, increasing head counts, and hiring staff that are better fits for positions would be helpful.
Following through with promised agreement when hiring
Very undervalued. Over worked. Mandated over tome
Review from Customer Support Dept
Corporates does not and those that could left years ago.
Review from Operations Dept
What are some of the best things about your team?
My team has a lot of experience and talent
everyone wants a paycheck but nobody wants to work
The resporatory therapist is amazing. He cares about the patients but I dont believe the RT's in other locations are near as good as the one in Show Low
One of the best things about my team is how relatable everyone is. We have a supportive, open environment where it's easy to connect, share ideas, and ask for help. This fosters trust, collaboration, and a positive atmosphere that makes working together enjoyable.
Review from Communications Dept
Teamwork between the entire staff
What do your coworkers need to improve and how could you work together better?
If everyone shared in the work load instead of relying on a couple of people
Have a urge to actailly work
Review from Customer Support Dept
They need to do what is right & legal, instead of being lazy & doing the bare minimum so they remain one of the favorites.
Review from Customer Support Dept
Work as a team.instead against one another
How to treat and talk to other employees they are prejudice and very rude and sadly a customer told me on my first day to look for another job this was the worse company to be employed by and I should have listened but I was out with my supervisor that told the lady to go to another company
What is most positive about the culture and environment at your company?
Most cross functional teams are well aligned so there isn’t a lot of frictio
There is some great CSR's and Rt's that deserve better then Rotech. The CSR's will always be held back .
The team we have is above all others
The most positive aspect of the culture here is the strong sense of collaboration and support. Everyone is approachable, and there’s a focus on personal and professional growth, creating a motivating and valued environmen
Review from Communications Dept
The best part is my work friends, my small network of coworkers who are fountains of knowledge and support.
What needs to change to make the company culture better?
Better pay better bonus structure. Management needs to understand challanges of the front lines
Pay, listen to employees. Remove micromanagement. Policy and procedures need to match the handbook. HR needs to advocate for the employees not dismiss them.
better billing system for patients and employees to have a better understanding of how billing works
A lot needs to change but you won't find management asking what can be done to make things better
Supervisors and HR team. Lead by example!
What did you like most about the interview process?
The ability to use Teams
Casual setting very relaxed no pressure
The manger at the time was easy to talk too.
up front and open. although not completely transparent
What I appreciated most about the interview process was the honesty and transparency demonstrated by the two hiring managers. They provided clear, direct information about the role and expectations, which allowed me to gain a strong understanding of the opportunity.
Review from Communications Dept
What would you improve about your company's interview process?
They could be more forthcoming.
Every thing was fine. Just long and drawn out
Pay people their wortth not low balling people
Review from Customer Support Dept
I work there and their hiring process is so complex it’s hard to even get to the interview proce
Tell the truth and pay people what they worth
What makes you most happy at work?
The people I work with and good patient outcomes influenced by all levels of management and staff
Being with my Coworkers daily
What makes me happiest at work is the strong sense of teamwork and collaboration. Working with a team that is focused and efficient creates a productive environment where I can contribute effectively and continue to grow professionally.
Review from Communications Dept
Completion of the tasks quickly and accurately
Commission and bonus pay days
What's going wrong and how can it be improved?
Need to add a human compasion aspect in the daily workings
Training and hiring the right person for the job
We were acquired by Rotech and thus far, the transition is a nightmare
Patients are not the #1 priority. If Rotech audited locations, trained per QA approved procedures, the turnover/moral would improve immensely. If mgmt took errors/complaints seriously, genuinely listened to their employees, they would be respected. Business could easily double with a good reputation
Review from Customer Support Dept
Constant billing problems cause frustration. Patients return items and they are still billed. If patients want items returned they are required to go back and get a doctor's permission.
What do you like best about your company?
Ability to bonus and the challenge of growing
Review from Operations Dept
What would you most like to see improved at your company?
Reputation - when larger companies buy smaller companies, older employees don't always show accurate depictions of the current company's vision. Often there is a misconception of the current company.
Review from Operations Dept