Southwest Airlines Culture | Comparably
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Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . read more
EMPLOYEE
PARTICIPANTS
581
TOTAL
RATINGS
5250
Updated on: January 11, 2026

Southwest Airlines Company Culture

Southwest Airlines Culture

This score is derived from employee ratings & reviews
Choice Employer
A
4.5/5

Top Rated Culture Dimensions

CEO Rating
A+
Gender
A+
Perks & Benefits
A+
eNPS
A+
Compensation
A

Southwest Airlines CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Robert E. Jordan Southwest Airlines' CEO
Robert E. Jordan
80 /100
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A Day in the Life
A Day in the Life
Southwest Airlines employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Southwest Airlines report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Southwest Airlines have 0 meetings
Meetings
A Day in the Life
89% of Southwest Airlines employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Southwest Airlines employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Southwest Airlines employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Southwest Airlines employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
80% of Southwest Airlines employees call their work environment positive
Environment

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Anonymous Q&A with Southwest Airlines Employees

Most Recent Q&A

What's the best part of your job at Southwest Airlines?

Asked to all employees at Southwest Airlines

  • We wear costumes at Halloween and we dance on stage for Divali!

See 2 More Responses

What was the most difficult question that was asked during your interview at Southwest Airlines?

Asked to all employees at Southwest Airlines

  • do you like working with people?

See 1 More Response

What unique perks and benefits does Southwest Airlines provide?

Asked to all employees at Southwest Airlines

  • free travel and medical

See 1 More Response

What benefits does Southwest Airlines provide?

Asked to all employees at Southwest Airlines

  • You name it!!!! Southwest is an AMAZING place to work. From the great medical and retirement benefits, along with travel and flexible...

View Response & Answer »

What should I wear for an interview at Southwest Airlines?

Asked to all employees at Southwest Airlines

  • business causal to business formal

View Response & Answer »

What are company outings like at Southwest Airlines?

Asked to all employees at Southwest Airlines

  • Fun, fun, fun! Southwest Airlines does not skimp on throwing a party.

View Response & Answer »

View All Questions and Answers about Southwest Airlines

H1B Visa

In 2019, Southwest Airlines applied for 24 H1B visas. Of the work permits applied for, 92% were approved.

Work Permit Application Outcome

Southwest Airlines has a total of 49600 employees

24
Total Applied
  • 92% Granted (22 out of 24)
  • 0% Denied ( out of 24)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 24)
  • 8% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 24)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Southwest Airlines

top 5% Gender

Southwest Airlines currently ranks in the Top 5% of similarly sized companies on Comparably

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Diversity Score How positively minorities rate their overall experience at Southwest Airlines

top 20% Diversity

Southwest Airlines currently ranks in the Top 20% of similarly sized companies on Comparably

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eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably
44
eNPS Score
66%Promoters
12%Passives
22%Detractors
See More

Southwest Airlines Culture Video

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Mission, Vision, & Values

Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Learn More

Southwest Airlines Culture At a Glance

Southwest Airlines has 49600 employees. 581 employees at Southwest Airlines have reviewed Southwest Airlines across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 11 days ago.

Overall, the 581 Southwest Airlines employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Southwest Airlines are pleased with their total compensation at Southwest Airlines, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Southwest Airlines are pleased with their team. 581 Participants grade the quality of their coworkers an A. The majority believe the meetings at Southwest Airlines are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Southwest Airlines believe the environment at Southwest Airlines is positive. Most Participants believe the pace of work at Southwest Airlines is comfortably fast. About 53% of the employees at Southwest Airlines work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Southwest Airlines are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Southwest Airlines Competitors Video

Southwest Airlines vs Competitors

  1. 1st
    Southwest Airlines
    78 / 100
  2. 2nd
    Delta Air Lines
    77 / 100
  3. 3rd
    Spirit Airlines
    71 / 100
  4. 4th
    American Airlines
    62 / 100
  5. 5th
    Frontier Airlines
    50 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance
See More

Featured Press for Southwest Airlines

The 50 best companies for women, according to employee ratings
CNBC · грудень 17, 2019
The 50 best US companies for people of color in 2019
Business Insider · грудень 13, 2019
These were the 50 best US companies for women to work for in 2019
Business Insider · грудень 12, 2019
These Are the Top-Rated Places to Work Right Now, Based on Company Culture
Thrillist · грудень 11, 2019
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