-21
NPS
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Men's Wearhouse
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About Men's Wearhouse's Brand
Men's Wearhouse is a men's dress apparel retailer.
Brand at a Glance
58%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Men's Wearhouse NPS
Men's Wearhouse's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Men's Wearhouse's customers would recommend using the product based on a scale of -100 to 100.
Men's Wearhouse Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Men's Wearhouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -19 | Oct 2024 | -19 |
Nov 2024 -19 | Nov 2024 | -19 |
Dec 2024 -19 | Dec 2024 | -19 |
Jan 2025 -18 | Jan 2025 | -18 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -19 | Apr 2025 | -19 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -21 | Jul 2025 | -21 |
Aug 2025 -19 | Aug 2025 | -19 |
Sep 2025 -21 | Sep 2025 | -21 |
Oct 2025 -21 | Oct 2025 | -21 |
Nov 2025 -21 | Nov 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Men's Wearhouse NPS by Gender
Female customers rated Men's Wearhouse's NPS 6 points higher than Male customers.
Male
-60
Men's Wearhouse's NPS was rated -60 by Male customers on Comparably.
18%
Promoters
4%
Passives
78%
Detractors
Female
-54
Men's Wearhouse's NPS was rated -54 by Female customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Men's Wearhouse NPS by Ethnicity
Men's Wearhouse's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -49 | Caucasian | -49 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -50 | African American/Black | -50 |
Other -100 | Other | -100 |
Men's Wearhouse NPS by Age
Men's Wearhouse's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Men's Wearhouse NPS by Usage
Men's Wearhouse's NPS was rated the highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -53 | Less than 1 Year | -53 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -70 | Over 10 Years | -70 |
Men's Wearhouse Customer Reviews
Out of the 14 Men's Wearhouse customer reviews 3 were positive and 11 were constructive. Men's Wearhouse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Men's Wearhouse Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Men's Wearhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Men's Wearhouse Customer Loyalty Score by Gender
Male customers rated Men's Wearhouse's Customer Loyalty score 3% higher than Female customers.
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Male
55%
Yes
Female
52%
Yes
Men's Wearhouse Customer Loyalty Score by Ethnicity
Men's Wearhouse's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Men's Wearhouse.
54
out of 100
Caucasian
55
out of 100
Hispanic or Latino
66
out of 100
African American/Black
59
out of 100
Other
Men's Wearhouse Customer Loyalty Score by Age
Men's Wearhouse's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 23% | 26-30 | 23% |
31-35 33% | 31-35 | 33% |
41-45 100% | 41-45 | 100% |
46-50 61% | 46-50 | 61% |
51-55 40% | 51-55 | 40% |
56-60 55% | 56-60 | 55% |
61-65 64% | 61-65 | 64% |
66+ 46% | 66+ | 46% |
Men's Wearhouse Customer Loyalty Score by Usage
Men's Wearhouse's Customer Loyalty score was rated the highest by customers who have used Men's Wearhouse's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Men's Wearhouse Customer Loyalty Score by Industry
Men's Wearhouse's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Banking and Financial Services industry customers.
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Men's Wearhouse Product Quality
2.4/5
Men's Wearhouse has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Men's Wearhouse Product Information
Men's Wearhouse’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Men's Wearhouse's product the highest. Reviewers from the Business and Consumer Services industry rated Men's Wearhouse the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Men's Wearhouse Product Quality
Men's Wearhouse's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Men's Wearhouse Product Quality the Highest
Ranked Men's Wearhouse Product Quality the Lowest
Men's Wearhouse Product Quality Score by Gender
Male customers rated Men's Wearhouse's Product Quality score 0.1 stars higher than Female customers.
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Male
1.8/5
Female
1.7/5
Men's Wearhouse Product Quality Score by Ethnicity
Men's Wearhouse's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Men's Wearhouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
Men's Wearhouse Product Quality Score by Age
Men's Wearhouse's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Men's Wearhouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2 | 26-30 | 2 |
31-35 2.1 | 31-35 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.5 | 66+ | 2.5 |
Men's Wearhouse Product Quality Score by Usage
Men's Wearhouse's Product Quality score was rated the highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Men's Wearhouse Product Quality Score by Industry
Men's Wearhouse's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Men's Wearhouse Pricing
Men's Wearhouse ROI & Value For Money
2.5/5
Men's Wearhouse has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Men's Wearhouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Men's Wearhouse.
Quick Insights into Men's Wearhouse ROI
Men's Wearhouse's ROI score was rated highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Men's Wearhouse ROI the Highest
Ranked Men's Wearhouse ROI the Lowest
Men's Wearhouse ROI Score by Gender
Female customers rated Men's Wearhouse's ROI score 0.5 stars higher than Male customers.
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Male
1.8/5
Female
2.3/5
Men's Wearhouse ROI Score by Ethnicity
Men's Wearhouse's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Men's Wearhouse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Men's Wearhouse ROI Score by Age
Men's Wearhouse's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Men's Wearhouse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.1 | 31-35 | 2.1 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3 | 66+ | 3 |
Men's Wearhouse ROI Score by Usage
Men's Wearhouse's ROI score was rated the highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Men's Wearhouse ROI Score by Industry
Men's Wearhouse's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Men's Wearhouse Customer Satisfaction (CSAT)
Men's Wearhouse Customer Satisfaction (CSAT) Score
37 / 100
Men's Wearhouse has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Men's Wearhouse Customer Satisfaction
Men's Wearhouse's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Men's Wearhouse Customer Satisfaction the Highest
Ranked Men's Wearhouse Customer Satisfaction the Lowest
Men's Wearhouse Customer Satisfaction Score by Gender
Female customers rated Men's Wearhouse's Customer Satisfaction score 17 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 20% | |
Very Dissatisfied | 61% |
34 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 58% |
Men's Wearhouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Men's Wearhouse's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
23%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
49%
CSAT according to Hispanic or Latino
Men's Wearhouse's Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to African American/Black
Men's Wearhouse's Customer Satisfaction (CSAT) score was rated 15% according to African American/Black users and customers.
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15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
71%
CSAT according to Other
Men's Wearhouse's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Men's Wearhouse Customer Satisfaction Score by Age
Men's Wearhouse's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Men's Wearhouse.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 43% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 9% | |||||||||||||||
| 61-65 | 30% | |||||||||||||||
| 66+ | 20% |
Men's Wearhouse Customer Satisfaction Score by Usage
Men's Wearhouse's Customer Satisfaction score was rated the highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Men's Wearhouse Customer Satisfaction Score by Industry
Men's Wearhouse's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Men's Wearhouse Customer Service
2.5/5
Men's Wearhouse has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Men's Wearhouse's Customer Service
Address
Houston, TX
Website
http://www.menswearhouse.com/
Quick Insights into Men's Wearhouse Customer Service
Men's Wearhouse's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.
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Ranked Men's Wearhouse Customer Service the Highest
Ranked Men's Wearhouse Customer Service the Lowest
Men's Wearhouse Customer Service Score by Gender
Female customers rated Men's Wearhouse's Customer Service score 0.1 stars higher than Male customers.
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Male
1.7/5
Female
1.8/5
Men's Wearhouse Customer Service Score by Ethnicity
Men's Wearhouse's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Men's Wearhouse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Men's Wearhouse Customer Service Score by Age
Men's Wearhouse's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.7 | 26-30 | 2.7 |
31-35 1.6 | 31-35 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.8 | 66+ | 1.8 |
Men's Wearhouse Customer Service Score by Usage
Men's Wearhouse's Customer Service score was rated the highest by customers who have used Men's Wearhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Men's Wearhouse Customer Service Score by Industry
Men's Wearhouse's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Men's Wearhouse as an Employer
2.4/5
Men's Wearhouse has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Men's Wearhouse scored a -21 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Men's Wearhouse would recommend the brand to a friend. ENPS measures how likely Men's Wearhouse employees would recommend working at Men's Wearhouse to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
