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NPS
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Motherly
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About Motherly's Brand
A wellbeing destination empowering mothers to thrive through expert information, inspiring community, and thoughtfully curated products.
Brand at a Glance
69%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Motherly NPS
Motherly's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Motherly's customers would recommend using the product based on a scale of -100 to 100.
Motherly Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Motherly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Nov 2020 -33 | Nov 2020 | -33 |
Jan 2021 0 | Jan 2021 | 0 |
Jun 2021 -20 | Jun 2021 | -20 |
Oct 2021 -15 | Oct 2021 | -15 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 11 | Jul 2022 | 11 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -9 | Feb 2023 | -9 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motherly Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Motherly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motherly Product Quality
4.2/5
Motherly has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Motherly's overall Product Quality score rated by its users and customers.
Motherly Product Information
Motherly’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.mother.ly/
- Company Size
- 11-50 Employees
Industry
Media and Entertainment
Motherly Pricing
Motherly ROI & Value For Money
3.6/5
Motherly has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Motherly Customer Satisfaction (CSAT)
Motherly Customer Satisfaction (CSAT) Score
83 / 100
Motherly has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Motherly Customer Service
3.8/5
Motherly has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Motherly's Customer Service
Address
6300 N Sagewood Drive, STE H-242, Park City, UT 84098
Website
https://www.mother.ly/
Phone Number
(650) 517-4032
Motherly's Social Links
Motherly as an Employer
3.5/5
Motherly has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Motherly scored a 0 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Motherly would recommend the brand to a friend. ENPS measures how likely Motherly employees would recommend working at Motherly to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
