-55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Stony Brook Medicine
Marketing or Exec? Claim Your Free Account
About Stony Brook Medicine's Brand
Brand at a Glance
50%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Stony Brook Medicine NPS
Stony Brook Medicine's Net Promoter Score (NPS) is a -55 with 0% Promoters, 45% Passives, and 55% Detractors. Net Promoter Score tracks whether Stony Brook Medicine's customers would recommend using the product based on a scale of -100 to 100.
Stony Brook Medicine Overall NPS
| 0% | Promoters |
|---|---|
| 45% | Passives |
| 55% | Detractors |
Stony Brook Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 -66 | Oct 2021 | -66 |
Aug 2022 -75 | Aug 2022 | -75 |
Jan 2023 -80 | Jan 2023 | -80 |
May 2023 -66 | May 2023 | -66 |
Sep 2023 -71 | Sep 2023 | -71 |
Mar 2024 -62 | Mar 2024 | -62 |
Jun 2024 -55 | Jun 2024 | -55 |
Jul 2025 -50 | Jul 2025 | -50 |
Aug 2025 -54 | Aug 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stony Brook Medicine NPS by Gender
Stony Brook Medicine's NPS was rated -100 by Male customers on Comparably.
Male
-100
Stony Brook Medicine's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Stony Brook Medicine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Stony Brook Medicine Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Stony Brook Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stony Brook Medicine Customer Loyalty Score by Gender
Stony Brook Medicine's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stony Brook Medicine.
Male
10%
Yes
Female
N/A
Yes
Stony Brook Medicine Product Quality
2.9/5
Stony Brook Medicine has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Stony Brook Medicine's overall Product Quality score rated by its users and customers.
Stony Brook Medicine Product Information
Stony Brook Medicine’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Stony Brook Medicine Product Quality
Stony Brook Medicine's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Stony Brook Medicine's Product Quality.
Ranked Stony Brook Medicine Product Quality the Highest
Stony Brook Medicine Product Quality Score by Gender
Stony Brook Medicine's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stony Brook Medicine.
Male
1.5/5
Female
N/A
Stony Brook Medicine Pricing
Stony Brook Medicine ROI & Value For Money
2.8/5
Stony Brook Medicine has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Stony Brook Medicine's overall ROI score rated by its users and customers.
Quick Insights into Stony Brook Medicine ROI
Stony Brook Medicine's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Stony Brook Medicine's ROI score.
Ranked Stony Brook Medicine ROI the Highest
Stony Brook Medicine ROI Score by Gender
Stony Brook Medicine's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stony Brook Medicine.
Male
2.1/5
Female
N/A
Stony Brook Medicine Customer Satisfaction (CSAT)
Stony Brook Medicine Customer Satisfaction (CSAT) Score
45 / 100
Stony Brook Medicine has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stony Brook Medicine Customer Satisfaction
Stony Brook Medicine's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Stony Brook Medicine's Customer Satisfaction.
Ranked Stony Brook Medicine Customer Satisfaction the Highest
Stony Brook Medicine Customer Satisfaction Score by Gender
Stony Brook Medicine's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stony Brook Medicine.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 33% |
Stony Brook Medicine Customer Service
2.6/5
Stony Brook Medicine has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Stony Brook Medicine's overall Customer Service score rated by its users and customers.
About Stony Brook Medicine's Customer Service
Website
http://www.stonybrookmedicine.edu
Quick Insights into Stony Brook Medicine Customer Service
Stony Brook Medicine's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Stony Brook Medicine's Customer Service score.
Ranked Stony Brook Medicine Customer Service the Highest
Stony Brook Medicine Customer Service Score by Gender
Stony Brook Medicine's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stony Brook Medicine.
Male
1.5/5
Female
N/A
Stony Brook Medicine as an Employer
Consumer vs. Employees
Stony Brook Medicine scored a -55 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Stony Brook Medicine would recommend the brand to a friend. ENPS measures how likely Stony Brook Medicine employees would recommend working at Stony Brook Medicine to a friend.
Net Promoter Score
-55
NPS Score
| 0% | Promoters |
|---|---|
| 45% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 34% | Promoters |
|---|---|
| 25% | Passive |
| 41% | Detractors |
