20
NPS
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Avetta
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About Avetta's Brand
Avetta connects the world’s leading organizations with qualified suppliers, contractors, and vendors.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Avetta CMO
Avetta NPS
Avetta's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Avetta's customers would recommend using the product based on a scale of -100 to 100.
Avetta Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Avetta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Apr 2023 20 | Apr 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 43 | Dec 2023 | 43 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 33 | Apr 2024 | 33 |
Sep 2025 20 | Sep 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avetta NPS by Usage
Avetta's NPS was rated 0 points by customers who have used Avetta's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Avetta Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Avetta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avetta Customer Loyalty Score by Usage
Avetta's Customer Loyalty score was rated 55% by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Avetta Product Quality
3.1/5
Avetta has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Avetta Product Information
Avetta’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.avetta.com
- Company Size
- 201-500 Employees
Industry
Tech
Insurance
Marketplaces
SaaS
Quick Insights into Avetta Product Quality
Avetta's Product Quality score was rated highest by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Avetta's Product Quality.
Ranked Avetta Product Quality the Highest
Avetta Product Quality Score by Usage
Avetta's Product Quality score was rated 2.5 stars by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Avetta Pricing
Avetta ROI & Value For Money
3.1/5
Avetta has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Avetta ROI
Avetta's ROI score was rated highest by customers who have used Avetta's products/services for Less than 1 Year.
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Ranked Avetta ROI the Highest
Avetta ROI Score by Usage
Avetta's ROI score was rated 2.7 stars by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Avetta Customer Satisfaction (CSAT)
Avetta Customer Satisfaction (CSAT) Score
33 / 100
Avetta has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avetta Customer Satisfaction
Avetta's Customer Satisfaction score was rated highest by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Avetta's Customer Satisfaction.
Ranked Avetta Customer Satisfaction the Highest
Avetta Customer Satisfaction Score by Usage
Avetta's Customer Satisfaction score was rated 50 points by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Avetta Customer Service
3/5
Avetta has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Avetta's Customer Service
Address
549 E Timpanogos Parkway, Building G, Orem, UT 84097
Website
http://www.avetta.com
Phone Number
(800) 506-7427
Avetta's Social Links
Quick Insights into Avetta Customer Service
Avetta's Customer Service score was rated highest by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Avetta's Customer Service score.
Ranked Avetta Customer Service the Highest
Avetta Customer Service Score by Usage
Avetta's Customer Service score was rated 2.7 stars by customers who have used Avetta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Avetta as an Employer
4.6/5
Avetta has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Avetta scored a 20 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Avetta would recommend the brand to a friend. ENPS measures how likely Avetta employees would recommend working at Avetta to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 71% | Promoters |
|---|---|
| 16% | Passive |
| 13% | Detractors |
