76
NPS
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accesso
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About accesso's Brand
accesso technology provides cutting edge queuing, ticketing, distribution and guest experience solutions to over 1,000 venues worldwide.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
3.4/5
Customer Service
accesso NPS
accesso's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether accesso's customers would recommend using the product based on a scale of -100 to 100.
accesso Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
accesso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Mar 2023 82 | Mar 2023 | 82 |
Jul 2023 81 | Jul 2023 | 81 |
Jan 2024 75 | Jan 2024 | 75 |
Aug 2024 76 | Aug 2024 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
accesso NPS by Usage
accesso's NPS was rated the highest by customers who have used accesso's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
accesso Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of accesso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
accesso Product Quality
4.1/5
accesso has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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accesso Product Information
accesso serves markets in the United States, Brazil, and Mexico. accesso supports Web devices and offers products for small, medium, and large sized businesses.
accesso’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.accesso.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Portuguese
Spanish
Product Type
Reservation & Online Booking Software
Ticketing Software
accesso Pricing
accesso ROI & Value For Money
4.2/5
accesso has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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accesso Pricing Plans
accesso has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sports & Entertainment industry.
Who Uses accesso?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into accesso ROI
accesso's ROI score was rated highest by customers from the Sports & Entertainment industry.
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Ranked accesso ROI the Highest
accesso ROI Score by Industry
accesso's ROI score was rated 4.6 stars by Sports & Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
accesso Customer Satisfaction (CSAT)
accesso Customer Satisfaction (CSAT) Score
67 / 100
accesso has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
accesso Customer Service
3.4/5
accesso has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About accesso's Customer Service
Address
Reading RG10 9NN, United Kingdom
Website
http://www.accesso.com
Phone Number
(407) 333 - 7311
accesso's Social Links
accesso as an Employer
3.9/5
accesso has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
accesso scored a 76 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of accesso would recommend the brand to a friend. ENPS measures how likely accesso employees would recommend working at accesso to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
