38
NPS
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Brand Page
1-800-GOT-JUNK?
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About 1-800-GOT-JUNK? Brand
1-800-GOT-JUNK? is the world's largest junk removal service with approximately 175 locations throughout the United States, Canada, and Australia. We make the ordinary business of junk removal exceptional. 1-800-GOT-JUNK? provides exceptional opportunities for happy, ambitious people who want to grow, excel and own their success. 1-800-GOT-JUNK? franchise employees are motivated, entrepreneurial people who are learning how to run a business. We're working toward exceptional success and we're having a lot of fun doing it. 1-800-GOT-JUNK? is dedicated to helping its employees realize and fulfill their potential.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
1-800-GOT-JUNK? NPS
1-800-GOT-JUNK?'s Net Promoter Score (NPS) is a 38 with 65% Promoters, 8% Passives, and 27% Detractors. Net Promoter Score tracks whether 1-800-GOT-JUNK?'s customers would recommend using the product based on a scale of -100 to 100.
1-800-GOT-JUNK? Overall NPS
| 65% | Promoters |
|---|---|
| 8% | Passives |
| 27% | Detractors |
1-800-GOT-JUNK? NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 59 | May 2023 | 59 |
Oct 2023 60 | Oct 2023 | 60 |
Nov 2023 64 | Nov 2023 | 64 |
Dec 2023 69 | Dec 2023 | 69 |
Jan 2024 70 | Jan 2024 | 70 |
Feb 2024 67 | Feb 2024 | 67 |
Mar 2024 52 | Mar 2024 | 52 |
Apr 2024 54 | Apr 2024 | 54 |
Jun 2024 47 | Jun 2024 | 47 |
Dec 2024 41 | Dec 2024 | 41 |
Mar 2025 36 | Mar 2025 | 36 |
May 2025 38 | May 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1-800-GOT-JUNK? NPS by Gender
Female customers rated 1-800-GOT-JUNK?'s NPS 44 points higher than Male customers.
Male
20
1-800-GOT-JUNK?'s NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
64
1-800-GOT-JUNK?'s NPS was rated 64 by Female customers on Comparably.
73%
Promoters
18%
Passives
9%
Detractors
1-800-GOT-JUNK? NPS by Ethnicity
1-800-GOT-JUNK?'s NPS was rated 37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
1-800-GOT-JUNK? NPS by Age
1-800-GOT-JUNK?'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
1-800-GOT-JUNK? NPS by Usage
1-800-GOT-JUNK?'s NPS was rated 30 points by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1-800-GOT-JUNK? Customer Reviews
Out of the 4 1-800-GOT-JUNK? customer reviews 3 were positive and 1 was constructive. 1-800-GOT-JUNK? customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
1-800-GOT-JUNK? Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of 1-800-GOT-JUNK? users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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1-800-GOT-JUNK? Customer Loyalty Score by Gender
Female customers rated 1-800-GOT-JUNK?'s Customer Loyalty score 28% higher than Male customers.
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Male
64%
Yes
Female
92%
Yes
1-800-GOT-JUNK? Customer Loyalty Score by Ethnicity
1-800-GOT-JUNK?'s Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
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75
out of 100
Caucasian
1-800-GOT-JUNK? Customer Loyalty Score by Age
1-800-GOT-JUNK?'s Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
66+ 100% | 66+ | 100% |
1-800-GOT-JUNK? Customer Loyalty Score by Usage
1-800-GOT-JUNK?'s Customer Loyalty score was rated 73% by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
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1-800-GOT-JUNK? Product Quality
4/5
1-800-GOT-JUNK? has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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1-800-GOT-JUNK? Product Information
1-800-GOT-JUNK?’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.1800gotjunk.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into 1-800-GOT-JUNK? Product Quality
1-800-GOT-JUNK?'s Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked 1-800-GOT-JUNK? Product Quality the Highest
Ranked 1-800-GOT-JUNK? Product Quality the Lowest
1-800-GOT-JUNK? Product Quality Score by Gender
Female customers rated 1-800-GOT-JUNK?'s Product Quality score 0.9 stars higher than Male customers.
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Male
3.6/5
Female
4.5/5
1-800-GOT-JUNK? Product Quality Score by Ethnicity
1-800-GOT-JUNK?'s Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
1-800-GOT-JUNK? Product Quality Score by Age
1-800-GOT-JUNK?'s Product Quality score was rated 5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
66+ 5 | 66+ | 5 |
1-800-GOT-JUNK? Product Quality Score by Usage
1-800-GOT-JUNK?'s Product Quality score was rated 3.7 stars by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
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1-800-GOT-JUNK? Pricing
1-800-GOT-JUNK? ROI & Value For Money
3.7/5
1-800-GOT-JUNK? has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into 1-800-GOT-JUNK? ROI
1-800-GOT-JUNK?'s ROI score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked 1-800-GOT-JUNK? ROI the Highest
Ranked 1-800-GOT-JUNK? ROI the Lowest
1-800-GOT-JUNK? ROI Score by Gender
Female customers rated 1-800-GOT-JUNK?'s ROI score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
1-800-GOT-JUNK? ROI Score by Ethnicity
1-800-GOT-JUNK?'s ROI score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
1-800-GOT-JUNK? ROI Score by Age
1-800-GOT-JUNK?'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
66+ 4.5 | 66+ | 4.5 |
1-800-GOT-JUNK? ROI Score by Usage
1-800-GOT-JUNK?'s ROI score was rated 3.4 stars by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
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1-800-GOT-JUNK? Customer Satisfaction (CSAT)
1-800-GOT-JUNK? Customer Satisfaction (CSAT) Score
86 / 100
1-800-GOT-JUNK? has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 1-800-GOT-JUNK? Customer Satisfaction
1-800-GOT-JUNK?'s Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked 1-800-GOT-JUNK? Customer Satisfaction the Highest
Ranked 1-800-GOT-JUNK? Customer Satisfaction the Lowest
1-800-GOT-JUNK? Customer Satisfaction Score by Gender
Female customers rated 1-800-GOT-JUNK?'s Customer Satisfaction score 24 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
91 / 100
FemaleVery Satisfied | 73% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
1-800-GOT-JUNK? Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
1-800-GOT-JUNK? Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
1-800-GOT-JUNK? Customer Satisfaction Score by Age
1-800-GOT-JUNK?'s Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
1-800-GOT-JUNK? Customer Satisfaction Score by Usage
1-800-GOT-JUNK?'s Customer Satisfaction score was rated 78 points by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
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1-800-GOT-JUNK? Customer Service
4.1/5
1-800-GOT-JUNK? has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About 1-800-GOT-JUNK?'s Customer Service
Address
887 Great Northern Way, Vancouver V5T 4T5 Canada
Website
http://www.1800gotjunk.com
Phone Number
18444530595
1-800-GOT-JUNK?'s Social Links
Quick Insights into 1-800-GOT-JUNK? Customer Service
1-800-GOT-JUNK?'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked 1-800-GOT-JUNK? Customer Service the Highest
Ranked 1-800-GOT-JUNK? Customer Service the Lowest
1-800-GOT-JUNK? Customer Service Score by Gender
Female customers rated 1-800-GOT-JUNK?'s Customer Service score 0.9 stars higher than Male customers.
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Male
3.6/5
Female
4.5/5
1-800-GOT-JUNK? Customer Service Score by Ethnicity
1-800-GOT-JUNK?'s Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
1-800-GOT-JUNK? Customer Service Score by Age
1-800-GOT-JUNK?'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
66+ 4.9 | 66+ | 4.9 |
1-800-GOT-JUNK? Customer Service Score by Usage
1-800-GOT-JUNK?'s Customer Service score was rated 3.8 stars by customers who have used 1-800-GOT-JUNK?'s products/services for Less than 1 Year.
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1-800-GOT-JUNK? as an Employer
Consumer vs. Employees
1-800-GOT-JUNK? scored a 38 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of 1-800-GOT-JUNK? would recommend the brand to a friend. ENPS measures how likely 1-800-GOT-JUNK? employees would recommend working at 1-800-GOT-JUNK? to a friend.
Net Promoter Score
38
NPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 22% | Promoters |
|---|---|
| 5% | Passive |
| 73% | Detractors |
