23
NPS
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Brand Page
6sense
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About 6sense's Brand
The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team, helping them know everything they need to know so they can do anything needed to compete and win more often.
Brand at a Glance
74%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
6sense NPS
6sense's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether 6sense's customers would recommend using the product based on a scale of -100 to 100.
6sense Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
6sense NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2020 0 | Jun 2020 | 0 |
Feb 2021 -33 | Feb 2021 | -33 |
Apr 2021 -50 | Apr 2021 | -50 |
Jun 2021 -17 | Jun 2021 | -17 |
Sep 2021 -1 | Sep 2021 | -1 |
Oct 2021 13 | Oct 2021 | 13 |
Jan 2023 22 | Jan 2023 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
6sense NPS by Gender
6sense's NPS was rated 25 by Male customers on Comparably.
Male
25
6sense's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
6sense's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
6sense NPS by Usage
6sense's NPS was rated -25 points by customers who have used 6sense's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
6sense Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of 6sense users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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6sense Customer Loyalty Score by Gender
6sense's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 6sense.
Male
100%
Yes
Female
N/A
Yes
6sense Customer Loyalty Score by Usage
6sense's Customer Loyalty score was rated 78% by customers who have used 6sense's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
6sense Customer Loyalty Score by Industry
6sense's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
6sense Product Quality
4.2/5
6sense has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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6sense Product Information
6sense serves markets in the United States, Europe, Canada, and United Kingdom. 6sense supports Web devices and offers products for large sized businesses.
6sense’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated 6sense's product the highest.
- Website
- http://www.6sense.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Business Services
SaaS
Languages Supported
English
Product Type
Lead Management Software
Sales Forecasting & Analytics Software
Marketing Analytics Software
Account Based Marketing Software
Predictive Analytics Software
Quick Insights into 6sense Product Quality
6sense's Product Quality score was rated highest by Male customers.
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Ranked 6sense Product Quality the Highest
6sense Product Quality Score by Gender
6sense's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 6sense.
Male
5/5
Female
N/A
6sense Product Quality Score by Usage
6sense's Product Quality score was rated 4.1 stars by customers who have used 6sense's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
6sense Product Quality Score by Industry
6sense's Product Quality score was rated 3.8 stars by Tech industry customers.
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6sense Pricing
6sense ROI & Value For Money
4/5
6sense has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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6sense Pricing Plans
6sense has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses 6sense?
Large Enterprises
Quick Insights into 6sense ROI
6sense's ROI score was rated highest by Male customers.
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Ranked 6sense ROI the Highest
6sense ROI Score by Gender
6sense's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 6sense.
Male
4.5/5
Female
N/A
6sense ROI Score by Usage
6sense's ROI score was rated 3.6 stars by customers who have used 6sense's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
6sense ROI Score by Industry
6sense's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
6sense Customer Service
3.8/5
6sense has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About 6sense's Customer Service
Address
450 Mission Street, Suite 201, San Francisco, CA 94105
Website
http://www.6sense.com
Phone Number
(415) 212-9225
6sense's Social Links
Quick Insights into 6sense Customer Service
6sense's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked 6sense's Customer Service score.
Ranked 6sense Customer Service the Highest
6sense Customer Service Score by Gender
6sense's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 6sense.
Male
4.5/5
Female
N/A
6sense Customer Service Score by Usage
6sense's Customer Service score was rated 3.6 stars by customers who have used 6sense's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
6sense Customer Service Score by Industry
6sense's Customer Service score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
6sense as an Employer
4.9/5
6sense has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
6sense scored a 23 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of 6sense would recommend the brand to a friend. ENPS measures how likely 6sense employees would recommend working at 6sense to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 85% | Promoters |
|---|---|
| 12% | Passive |
| 3% | Detractors |
