100
NPS
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Brand Page
8th Light
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About 8th Light's Brand
8th Light is a global team of software, design, and technology professionals. We partner with forward-thinking people and organizations to help them imagine and create elegant, robust, and groundbreaking software solutions to complex problems.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
8th Light NPS
8th Light's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether 8th Light's customers would recommend using the product based on a scale of -100 to 100.
8th Light Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
8th Light NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
8th Light Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 8th Light users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
8th Light Product Quality
5/5
8th Light has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock 8th Light's overall Product Quality score rated by its users and customers.
8th Light Product Information
8th Light’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://8thlight.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Productivity
SaaS
8th Light Pricing
8th Light ROI & Value For Money
4/5
8th Light has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock 8th Light's overall ROI score rated by its users and customers.
8th Light Customer Satisfaction (CSAT)
8th Light Customer Satisfaction (CSAT) Score
100 / 100
8th Light has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
8th Light Customer Service
5/5
8th Light has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock 8th Light's overall Customer Service score rated by its users and customers.
About 8th Light's Customer Service
Address
Chicago, IL 60602
Website
https://8thlight.com
Phone Number
877-407-4154
8th Light's Social Links
8th Light as an Employer
3.8/5
8th Light has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
8th Light scored a 100 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of 8th Light would recommend the brand to a friend. ENPS measures how likely 8th Light employees would recommend working at 8th Light to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 58% | Promoters |
|---|---|
| 29% | Passive |
| 13% | Detractors |
