23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Accela
Marketing or Exec? Claim Your Free Account
About Accela's Brand
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Accela NPS
Accela's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Accela's customers would recommend using the product based on a scale of -100 to 100.
Accela Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Accela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
May 2022 60 | May 2022 | 60 |
Jul 2022 49 | Jul 2022 | 49 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accela NPS by Ethnicity
Accela's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Accela Customer Reviews
Out of the 2 Accela customer reviews 1 was positive and 1 was constructive. Accela customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Accela Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Accela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accela Customer Loyalty Score by Ethnicity
Accela's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Accela.
40
out of 100
Caucasian
Accela Customer Loyalty Score by Industry
Accela's Customer Loyalty score was rated 40% by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Accela Product Quality
3.2/5
Accela has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Accela's overall Product Quality score rated by its users and customers.
Accela Product Information
Accela’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Accela's product the highest.
- Website
- http://www.accela.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Government & Legal
SaaS
Quick Insights into Accela Product Quality
Accela's Product Quality score was rated highest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Accela's Product Quality.
Ranked Accela Product Quality the Highest
Accela Product Quality Score by Ethnicity
Accela's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Accela.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Accela Product Quality Score by Industry
Accela's Product Quality score was rated 2.6 stars by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Accela Pricing
Accela ROI & Value For Money
3.1/5
Accela has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Accela's overall ROI score rated by its users and customers.
Accela Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into Accela ROI
Accela's ROI score was rated highest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Accela's ROI score.
Ranked Accela ROI the Highest
Accela ROI Score by Ethnicity
Accela's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Accela.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Accela ROI Score by Industry
Accela's ROI score was rated 2 stars by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Accela Customer Satisfaction (CSAT)
Accela Customer Satisfaction (CSAT) Score
60 / 100
Accela has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accela Customer Service
2.9/5
Accela has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Accela's overall Customer Service score rated by its users and customers.
About Accela's Customer Service
Address
2633 Camino Ramon, San Ramon, CA 94583
Website
http://www.accela.com/
Phone Number
925-659-3200
Accela's Social Links
Quick Insights into Accela Customer Service
Accela's Customer Service score was rated highest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Accela's Customer Service score.
Ranked Accela Customer Service the Highest
Accela Customer Service Score by Ethnicity
Accela's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Accela.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Accela Customer Service Score by Industry
Accela's Customer Service score was rated 2.3 stars by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Accela as an Employer
2.6/5
Accela has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Accela scored a 23 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Accela would recommend the brand to a friend. ENPS measures how likely Accela employees would recommend working at Accela to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 8% | Promoters |
|---|---|
| 15% | Passive |
| 77% | Detractors |
